Hopeful return to the fold

[CoolCat]

But you had signed up to the pension scheme and presumably had agreed a monthly contribution to it which the umbrella company would have been bound to make - there really isn't anything else they could have done unless you decided to cancel your pension contributions.

I was quite careful to check this when i signed up for the pension fund. They explained that in event of insufficient funds to pay both expenses and pension that expenses would get paid 1st and pension would carry over. Thats what I agreed to, and thats what i expected. The fact the didnt do that cheesed me off.

Pension provider more than happy to have backlog of payments when i took a few months off and so on, and this would have been no different.

In my view it was more to do with making sure the brolly got their commission on the pension paid, cynical old me eh.

[LisaContractorUmbrella]

I was quite careful to check this when i signed up for the pension fund. They explained that in event of insufficient funds to pay both expenses and pension that expenses would get paid 1st and pension would carry over. Thats what I agreed to, and thats what i expected. The fact the didnt do that cheesed me off.

Pension provider more than happy to have backlog of payments when i took a few months off and so on, and this would have been no different.

In my view it was more to do with making sure the brolly got their commission on the pension paid, cynical old me eh.

So, what did they say when you complained??

[CoolCat]

So, what did they say when you complained??

nothing, so i just withdrew from the pension fund.

[LisaContractorUmbrella]

nothing, so i just withdrew from the pension fund.

If they didn't respond to your complaint then maybe look for a better umbrella company

[CoolCat]

If they didn't respond to your complaint then maybe look for a better umbrella company

does ur umbrella do this? just out of interest?

[LisaContractorUmbrella]

does ur umbrella do this? just out of interest?

Respond to complaints? Yes definitely - we have a complaints procedure and, ultimately, if anyone isn't happy with our service for any reason they can always email me direct.

[CoolCat]

Respond to complaints? Yes definitely - we have a complaints procedure and, ultimately, if anyone isn't happy with our service for any reason they can always email me direct.

and can you pay expenses before pension ? or do you do it as above?

[northernladuk]

Respond to complaints? Yes definitely - we have a complaints procedure and, ultimately, if anyone isn't happy with our service for any reason they can always email me direct.

You will have your arm ripped off and then be beaten senseless with it, but yes, you can complain to Lisa directly if you wish.

[Trevor1967]

Respond to complaints? Yes definitely - we have a complaints procedure and, ultimately, if anyone isn't happy with our service for any reason they can always email me direct.

Hello Lisa

Could you give me your direct email please. I joined ContractUmbrella recently and i am having a couple of issues already. .I look forward to hearing from you.

[LisaContractorUmbrella]

and can you pay expenses before pension ? or do you do it as above?

If you sign up to a pension you will have an obligation to make contributions to it on a monthly basis; the pensions provider will assume that these contributions will be made for the lifetime of the scheme. It is not common for people to make contributions irregularly as it will affect the return on the scheme (IANAIFA but this is as I understand it). If you advised us, in a particular month, that you did not wish to make a contribution to your pension then we would advise the provider and would not make the deduction through payroll. If, however, we were not notified we would make the deduction for the pension before processing expenses.

HTH