Can anybody recommend a good cheap (or free) remote control sw package. As my son is at school in worcester and I spend my time in london or at home, I need something where I can check his PC out remotely. As he can't see many simple tasks are difficult for him to do, and I don't fancy a 200 mile round trip to tick a box! He has to use XP and I use windows 7, although he's looking to get a windows 7 screen reader...but for the meantimne the application needs to be able to remotely control an xp box
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Rule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1! -
logmein - the free/non-pro version is perfect for what you needThe proud owner of 125 Xeno Geek Points -
Why not use windows remote assistance?Originally posted by Stevie Wonder BoyComment
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I need something that will be easy to install at his end (as he will be doing it!) Do both of these fit the bill?Rule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1!Comment
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Remote desktop assistance is installed on all windows machines be default, all he has to do is press F1 and email you the file that is created, I make it even simpler by having a shared dropbox folder that they put the file in and I get straight away.Originally posted by Stevie Wonder BoyComment
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windows remote assistance comes installed with windows and requires him to be connected to the net and accept your request to remotely assist and then (if i remember correctly) shows him a black screen while you take control and do what you need to do.
logmein requires a one time piece of software to be installed and allows you to take control of his machine whenever you wish (as long as he is connected to the net), the advantage I find is that both parties can see the screen and so that he can view what you're doing which I find helps when explaining stuff to the user, it also allows you to take control whenever their machine is connected to the net which is great if it's an always on machine and you want to instlal updates etc. when the user isn't around.
I personally find for fixing my parents pc issues logmein is far less hassle, alllows me to demo any changes and make changes/sort stuff out when they're at work or in bed.The proud owner of 125 Xeno Geek PointsComment
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I use Teamviewer to remote support an elderly Uncle.
Works fine with no intervention needed at the other end to connect once set up.
HTHComment
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I'm tending to side with the logmein one. It sounds a bit more simple for me to arrange.Originally posted by chef View PostRule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1!Comment
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Another +1 for LogMeIn. The initial install is the only slight hurdle but it's not hugely complicated - best thing is for you to register for the account, then I think you'll need to give him the email address/password so when he installs the client application it gets linked to the right LogMeIn account.
Once installed you just visit their website, log in, and the computer should be listed and it will tell you whether it's online or offline. If online you can connect straight from the browser (you'll need to know the username/password for a local account on his computer though).
Also I'd recommend you use Firefox for this, as there is a decent plugin which you'll be prompted to download from the LogMeIn website which makes the remote control experience much nicer - Chrome and IE just rely on Java and IMO it's slower and the picture quality is much worse.Comment
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Whatever happened to VNC? That used to be fab and once installed, the user didnt need do anything!I didn't say it was your ******* fault, I said I was blaming you!Comment
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