Seen a lot of jobs spouting this term and i simply have no idea what it means. I can guess, but simply don't know.
Usually i can find out, as we all do, through using the net but have drawn a blank on this one.
Any idea folks? It's usually in the context of Project Manager jobs where you are defining and helping the client move to this state.
Is it simply referring to implementing a 1st/2nd/3rd line support infrastructure.
Apologies for my stupidity but this is really annoying me
Usually i can find out, as we all do, through using the net but have drawn a blank on this one.
Any idea folks? It's usually in the context of Project Manager jobs where you are defining and helping the client move to this state.
Is it simply referring to implementing a 1st/2nd/3rd line support infrastructure.
Apologies for my stupidity but this is really annoying me
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