Meaning of "Tower based Service Delivery"

[original PM]

Hiya.

Well i frequently look on jobserve.co.uk but if you simply google "tower based service delivery" you'll see lots of jobs from numerous sites.

Do you have experience in IT? I'm trying to figure out how this relates to an IT specific scenario.

If i try to interpret what you have said, it's almost like you'd have a separate, say, IT help desk for your finance department and HR department.

But what would be the advantage of decentralising such a function? The jobs i look for are IT specific you see and, as you can tell, I'm having trouble seeing how this description could relate to the scenarios I have encountered.

What i don't get is...............well i just don't get it

It may be that some functions of IT will stay more centralised or they may become more application specific - so if all of HR for example use a single application you may find that HR will have a specific helpdesk who are experts in that application - like wise for Finance.

The whole idea behind it is that you have the correct knowledge base in each tower rather than having a pool of knowldege to pull from which may not be specific to the business fucntion or application - thus increasing the risk of poor delivery.

But like you lot I am only surmising based on my experiences of what is currently happening in here.