BT Yahoo mail

[xoggoth]

Neighbour has problem with printing from this, apparently after someone installed open office but I really don't know how it's supposed to work normally and he is quite ancient and vague on the technicalities.

If I select a mail item and do print it brings up a standard borderless webpage form, there is no button or other facility to proceed to actually print at all. Or is this supposed to just be a preview of what should be printing but isn't? Also IE starts then immediately closes down, he does not seem to have standard IE, it registers as 0kb in Windows components, so does the BT Yahoo thing replace it?

Any ideas? Just a short description of how it's supposed to work might help. Cheers.

[SueEllen]

OK I've had a look at someone's account I know in IE8 and Firefox 3.5.5

When you click on a message to print you get a print preview pop-up. You also get another pop-up over this which either asks you to select which printer you want to print from, or asks if it's ok to print from your default printer.

I have OpenOffice.org installed on the Windows partition of my laptop which was installed after both browsers where updated. So OpenOffice.org shouldn't have caused any problems.

The IE which BT provides is screwed up so I told my brother's family not to use it ages ago. So if they need to print emails they either do it from firefox, or have their emails downloaded into outlook express at home and print from that.

I also try and stop his family putting, and will remove any yahoo, google or whatever tool bars they put on IE as one of the kids' use to insist on putting cr@p on the family PC and laptops.

[Badger]

My dad had a similar problem on a new pc, removing crappy norton 'fixed' the issue.

[xoggoth]

Ta for replies. From previous experience of it I shall pass on trying to remove Norton. The missus totally cr@pified my laptop by downloading games. Best solution sometimes is to delete the entire user and set up a new one, you would not believe how much guff is in the user appdata folder and presumably corresponding loads of guff in the registry too.