Dell warranty

[blacjac]

I would most humbly advise that a 3y warrenty on a laptop is a necessity.
My HP laptop screen died after 1.5yrs and I didn't have an extended warrenty. I now have to pay £150+ to get it replaced.

Surely that would be covered under the sale of goods act?
A laptop screen should reasonable last more than 1.5 years unless it has been overused....

[lilelvis2000]

Surely that would be covered under the sale of goods act?
A laptop screen should reasonable last more than 1.5 years unless it has been overused....

Oh I agree. The display probably has a maufacturing fault in it. And I'm trying with HP to have them agree to a free replacement. But in the meantime I've got no laptop. Their customer service just deny that there is a fault and I've over-flexed the display by carrying it around in my bag.

Next time I'm buying a laptop with a ultra-stiff display. Lenovo, Tosh' Tecra, et al.

[TCL]

I'll have to add in here that Tech support from Dell is worse than terrible in my opinion.

+1

Have previously spent a good hour or more on the phone to them when a PSU blew up. Their response was "Have you tried reinstalling Windows?".....

[Platypus]

I'll have to add in here that Tech support from Dell is worse than terrible in my opinion.

I've owned a Dell lappy and found their support to be good (when it was in Ireland). I often recommend Dell and a few folks I know have them. I'd say go for the warranty, although I doubt you'll need to use it. But better to be safe than sorry.

[blacjac]

Oh I agree. The display probably has a maufacturing fault in it. And I'm trying with HP to have them agree to a free replacement. But in the meantime I've got no laptop. Their customer service just deny that there is a fault and I've over-flexed the display by carrying it around in my bag.

Next time I'm buying a laptop with a ultra-stiff display. Lenovo, Tosh' Tecra, et al.

[minestrone]

If I were to put the laptop back for repair to Dell can anyone estimate how long it takes from my door to my door? I can't really go for more than a week without it. I'm sure it will be 14 days.

[blacjac]

Depends on the warranty you have with them.

You can get a next business day warranty if you really think you need it.

[Spacecadet]

I've got the next day on-site cover from Dell.

Only had to use it once and that was down to my actions, nothing went wrong with the laptop.

Support was through the Ireland call center... couldn't fault them.
I think the india/ireland divide comes down to how much you spend on equipment.
Get a decent laptop from them and they consider you to be a proper business user and not some idiot who mistakes the DVD tray for a coffee cup holder

[NickNick]

Nah, the India / Ireland divide is Personal / Business accounts with them.