Ok this is driving me loopy as I need to get my statements over to my accountant.
First things first, I’m on a Win 10 laptop and this happens across all browsers. I don’t get the issue with pdfs on other sites.
The Problem:
I can get a copy of a statement in one of two ways:
1) With the pdf open in a browser, click the print toolbar icon (or right click + print), select Microsoft Print to PDF and click print. I then specify a file name and destination. The file downloads and when I open it the headers and footers are there but no transactions show - that placeholder is empty though, on screen, I could see my transactions.
2) Again, with the pdf open in a browser click the Download toolbar icon (or right click + Save As). Now the Save dialog appears but unlike when I usually download a pdf, the filename is set to retrieveViewFile.form and the Save As Type is FORM File(*.form). What I then do is change the file type to *.* , specify a file name and click Save. The download fails with a “Network Error” message. I repeat, I do not have this issue with PDFs from any other source.
As an aside, I can download on my mobile device so I can jump through a hundred hoops to get this job done and I also guess it suggests it is a device specific issue. I don’t know what though - it always used to work.
Anyway, I rang Barclays technical support and , after 45 minutes, they told me there were no issues at their end and it must be a problem with my device.
I just don’t know what though....
First things first, I’m on a Win 10 laptop and this happens across all browsers. I don’t get the issue with pdfs on other sites.
The Problem:
I can get a copy of a statement in one of two ways:
1) With the pdf open in a browser, click the print toolbar icon (or right click + print), select Microsoft Print to PDF and click print. I then specify a file name and destination. The file downloads and when I open it the headers and footers are there but no transactions show - that placeholder is empty though, on screen, I could see my transactions.
2) Again, with the pdf open in a browser click the Download toolbar icon (or right click + Save As). Now the Save dialog appears but unlike when I usually download a pdf, the filename is set to retrieveViewFile.form and the Save As Type is FORM File(*.form). What I then do is change the file type to *.* , specify a file name and click Save. The download fails with a “Network Error” message. I repeat, I do not have this issue with PDFs from any other source.
As an aside, I can download on my mobile device so I can jump through a hundred hoops to get this job done and I also guess it suggests it is a device specific issue. I don’t know what though - it always used to work.
Anyway, I rang Barclays technical support and , after 45 minutes, they told me there were no issues at their end and it must be a problem with my device.
I just don’t know what though....
Comment