I had a video card which failed recently. It was bought in May and so was within its 12 months warranty. I took it back on Sunday. Because I have had it for longer than 30 days, microdirect have told me that they have to send it back to the manufacturers for replacement or repair. This can take up to 30 working days!! So for upto 6 weeks I'll be down a PC. Is this normal? I bought it off them, so my contract of sale is with them. They should replace the good or offer a refund rather than pass the problem onto their supplier and they should look to their supplier to refund them. They say that they are covered by their terms and conditions.
I'll definately be checking the terms and conditions when purchasing in the future!
I'll definately be checking the terms and conditions when purchasing in the future!
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