Using video to interact with customers is relatively rare but it's starting to happen. HSBC were looking for relevant PMs not so long ago and I believe RBS do mortgage interviews by video.

I'd like to find about how you do this. It's probably always going to be a niche thing but could be a bit of fun.

I'm aware of things like Skype, and have used Webex. I know there are vendors who will sell you solutions at enormous cost but I think the real constraints must be:
  • requires no client software apart from what the user already has
  • low cost
  • must be able to fit into a call centre environment ie multiple call handlers
  • as high quality as possible

Can you suggest any products that you've seen work or might fit the bill?

Or any other thoughts you have.