Using video to interact with customers is relatively rare but it's starting to happen. HSBC were looking for relevant PMs not so long ago and I believe RBS do mortgage interviews by video.
I'd like to find about how you do this. It's probably always going to be a niche thing but could be a bit of fun.
I'm aware of things like Skype, and have used Webex. I know there are vendors who will sell you solutions at enormous cost but I think the real constraints must be:
Can you suggest any products that you've seen work or might fit the bill?
Or any other thoughts you have.
I'd like to find about how you do this. It's probably always going to be a niche thing but could be a bit of fun.
I'm aware of things like Skype, and have used Webex. I know there are vendors who will sell you solutions at enormous cost but I think the real constraints must be:
- requires no client software apart from what the user already has
- low cost
- must be able to fit into a call centre environment ie multiple call handlers
- as high quality as possible
Can you suggest any products that you've seen work or might fit the bill?
Or any other thoughts you have.
