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There are hundreds and hundreds of complaints to Google about this. But they don't seem to be bothered about fixing it. I don't have conversation view on my laptop, but on my phone I can't change it.
What I don't understand about the conversation view is, I send an email to Bob and Steve saying "Alright?"
Bob replies after 20 minutes saying "Fine. You?" and it's only at this point do I then see that Steve replied 15 minutes ago saying "No. My dog's dead"
Not only that, I then reply to Steve to say "Sorry to hear that." and Bob replies to Steve to say "I didn't know you had a dog" and each time any subsequent replies come through, I'm always faced with Bob's first "Fine. You?" message at the top and the new one somewhere in the middle for me to 'discover'.
And if Steve sends us both an attached photo to prove to Bob he did have a dog, well that attachement is long gone once we're into the depths of conversation.
Shame. It was a lovely dog as well.
Maybe K9 isn't the right solution for Steve then
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