One Plus One

[DaveB]

How long did the phone actually take to arrive? Shipping info not he website is a bit vague beyond saying they ship it within 3 days of the order.

[TheFaQQer]

How long did the phone actually take to arrive? Shipping info not he website is a bit vague beyond saying they ship it within 3 days of the order.

My pre-order said it would be 5-6 weeks and it arrived in about 4.

[Alias]

Standard delivery is normally 2-3days, express has been 5+

[GrumpyContractor]

I ordered via invite code, came in four days, three of which it was just sitting in a warehouse in Houndslow (see below)

If you order via invite code, it means the phones are on hand ready to go in the U.K.

If you order via preorder it seems to be pot luck whether they are in the U.K at time of order...or waiting to be built by a select few Chinamen.

For info, delivery & tracking by DHL is superb, just the incompetent staff at the Heathrow warehouse let the whole process down.

At first I thought that DHL was to blame, you get a notification email from OnePlus within a few hours of ordering, saying your phone has been dispatched with a tracking code for DHL. You may be forgiven if you immediately think ‘Brilliant, how awfully efficient!’ Don’t be mislead, what they have actually done is call DHL and exchange shipping details (pickup location, delivery location etc). It then all falls into the hands of the derelicts at the warehouse who have to call DHL and arrange a pickup....which, as far as I can tell, is just based on luck.

After three days of no movement and much headscratching from both myself and the lovelies at the DHL call centre, I attempted to call the warehouse (difficult to find any contact details, PM me if you need them). After a very long wait (about 137 rings) someone answered in something that didn’t really resemble what you would call English. After a few agonising minutes of poorly exchanged details, I was met with the response of something along the lines of: we don’t have any order details, we don’t know what has been sent out.

Brilliant.

[TheFaQQer]

I ordered via invite code, came in four days, three of which it was just sitting in a warehouse in Houndslow (see below)

If you order via invite code, it means the phones are on hand ready to go in the U.K.

If you order via preorder it seems to be pot luck whether they are in the U.K at time of order...or waiting to be built by a select few Chinamen.

For info, delivery & tracking by DHL is superb, just the incompetent staff at the Heathrow warehouse let the whole process down.

At first I thought that DHL was to blame, you get a notification email from OnePlus within a few hours of ordering, saying your phone has been dispatched with a tracking code for DHL. You may be forgiven if you immediately think ‘Brilliant, how awfully efficient!’ Don’t be mislead, what they have actually done is call DHL and exchange shipping details (pickup location, delivery location etc). It then all falls into the hands of the derelicts at the warehouse who have to call DHL and arrange a pickup....which, as far as I can tell, is just based on luck.

After three days of no movement and much headscratching from both myself and the lovelies at the DHL call centre, I attempted to call the warehouse (difficult to find any contact details, PM me if you need them). After a very long wait (about 137 rings) someone answered in something that didn’t really resemble what you would call English. After a few agonising minutes of poorly exchanged details, I was met with the response of something along the lines of: we don’t have any order details, we don’t know what has been sent out.

Brilliant.

On my pre-order, I had emails from DHL tracking the order before I had anything from OnePlus to say that it had even shipped. It had arrived at the nearest collection point before I got the confirmation

[GrumpyContractor]

On my pre-order, I had emails from DHL tracking the order before I had anything from OnePlus to say that it had even shipped. It had arrived at the nearest collection point before I got the confirmation

You lucky bstard.

Also, many reports of standard shipping after than express.

Go figure.

[mudskipper]

Mine was a few days.

[mudskipper]

One odd thing with my phone -

If I'm typing, and I press and hold backspace, it starts repeating all the stuff I already typed without deleting anything. Not sure if this is a feature, bug or user error...

[TheFaQQer]

One odd thing with my phone -

If I'm typing, and I press and hold backspace, it starts repeating all the stuff I already typed without deleting anything. Not sure if this is a feature, bug or user error...

Doesn't do that on mine

[GrumpyContractor]

Doesn't do that on mine

Nor mine.

User error?