iTunes transactions - any way to cancel? - Contractor UK Bulletin Board

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NickFitz replied

20 July 2011, 21:28
Originally posted by ChimpMaster View Post

Thanks, I've just sent an email; the costs in my case are for "in-game" (read: "uncontrolled rip off") orders so the email address might not be relevant, but I'm trying every avenue.

In-app purchases will only work without prompting for the iTunes account password if the password has already been used to make a purchase on the device in the last fifteen minutes. If you want to prevent in-app purchases from being made unless an additional password is entered, turn on the appropriate Restriction as described at support.apple.com.

Good luck getting the money back - £60's a lot for stuff that only exists in a virtual world!
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ChimpMaster replied

20 July 2011, 19:12
Originally posted by scooterscot View Post

I've had several tracks refunded, not a problem. I'm guessing you've never clicked on the help button on top of your screen?

Another option, send an e-mail to: musicstore_mac_uk@apple.com

Thanks, I've just sent an email; the costs in my case are for "in-game" (read: "uncontrolled rip off") orders so the email address might not be relevant, but I'm trying every avenue.

There is no Help button on the top of my iTunes screen, but I have emailed them through their "award-winning" (i.e. tulipe) wesbite.
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scooterscot replied

20 July 2011, 18:17
Originally posted by ChimpMaster View Post

Hey all

Is there any way to get iTunes purchases cancelled? My kids have spent money on my account for my reallllllly shiittty "in-game" purchases and I need to get this reversed - we're talking about £60 odd here!

By the way I have googled and checked iTunes and there is NO WAY because when you click "report a problem" it just brings up a generic itunes support page. I'm not surprised, after all Apple have a cornered market and have no reason to make it easy for consumers. But I'm hoping somewhere here has had the better of them.

I've had several tracks refunded, not a problem. I'm guessing you've never clicked on the help button on top of your screen?

Another option, send an e-mail to: musicstore_mac_uk@apple.com
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ChimpMaster started a topic iTunes transactions - any way to cancel?

20 July 2011, 17:18
iTunes transactions - any way to cancel?

Hey all

Is there any way to get iTunes purchases cancelled? My kids have spent money on my account for my reallllllly shiittty "in-game" purchases and I need to get this reversed - we're talking about £60 odd here!

By the way I have googled and checked iTunes and there is NO WAY because when you click "report a problem" it just brings up a generic itunes support page. I'm not surprised, after all Apple have a cornered market and have no reason to make it easy for consumers. But I'm hoping somewhere here has had the better of them.
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