Reply to: <a href="mailto:enquires@xyz.co.uk">enquires@xyz</a> OR not?

[Addanc]

Don't appear to be any greylisting spam option on the 1and1 email.

[Durbs]

If more mail servers grey listed spam would be less of an issue.

I had to switch off greylisting on my mail server the other week to test something and was immediately absolutely deluged with spam. Shows it does the job.

[xoggoth]

I signed up to that GB must go petition and the response ended up in the junk mail. Nice to know my computer shares my views.

[Ardesco]

Slap in a mailto: and start greylisong your email. Will junk over 95% of spam. I get maybe one or two spam mails a week and I have publcally visible email adresses on the web.

If more mail servers grey listed spam would be less of an issue.

[Sysman]

Phew - what do Pinsent Masons LLP know compared to the combined knowledge of CUK, eh?

The Electronic Commerce (EC Directive) Regulations 2002, Regulation 6, Paragraph 1, sub-section (c) states that "A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information - the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner;"

From a practical point of view, I don't remember spambot mail address harvesting being much of a problem before 2003. In other words, when that law was being formulated spambots were a relative non-issue.

[TheFaQQer]

1 point is 1 day of me not posting on CUK, spent them wisely as if they were the last ones you had...

[AtW]

Oooh - what are they worth?

1 point is 1 day of me not posting on CUK, spent them wisely as if they were the last ones you had...

[TheFaQQer]

Nice, you hereby are awarded with +10 ATW silence points, redeemable on demand...

Oooh - what are they worth?

[AtW]

Phew - what do Pinsent Masons LLP know compared to the combined knowledge of CUK, eh?

The Electronic Commerce (EC Directive) Regulations 2002, Regulation 6, Paragraph 1, sub-section (c) states that "A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information - the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner;"

I guess the question really comes down to whether you define your website as an information society service, which is defined as "any service normally provided for remuneration, at a distance, by means of electronic equipment for the processing (including digital compression) and storage of data, and at the individual request of a recipient of a service") has the meaning set out in Article 2(a) of the Directive, (which refers to Article 1(2) of Directive 98/34/EC of the European Parliament and of the Council of 22 June 1998"

The DTi (as was) has implied that they would view this as covering buying, selling, advertising, commercial communications, offering online information, tools for searching etc.

Who knows whether the judiciary of the day would view your website as an information society service or not? Not knowing what the OPs website does, it's even more difficult than ever to have an opinion.

Personally, I'm with the lawyers on this one, rather than the CUK gurus.

HTH

Nice, you hereby are awarded with +10 ATW silence points, redeemable on demand...

[Zippy]

Hmm. Seems like you might have to provide a visible email address so set one up something like contactus@whatever.myco . Have a special Contact section for company details and make that is the only place you show this email address.
Assuming you have sections for sales, enquire about etc., you should use webforms for these areas.
Put a note on the contact page directing customers to the relevant forms for sales, product enquiries.

[cojak]

Still sticking with my interpretation though... (I'll bet they get a tulipe load of spam too... )

[TheFaQQer]

Rubbish...

I thought so too, maybe a link to actual legislation is in order...

Phew - what do Pinsent Masons LLP know compared to the combined knowledge of CUK, eh?

The Electronic Commerce (EC Directive) Regulations 2002, Regulation 6, Paragraph 1, sub-section (c) states that "A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information - the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner;"

I guess the question really comes down to whether you define your website as an information society service, which is defined as "any service normally provided for remuneration, at a distance, by means of electronic equipment for the processing (including digital compression) and storage of data, and at the individual request of a recipient of a service") has the meaning set out in Article 2(a) of the Directive, (which refers to Article 1(2) of Directive 98/34/EC of the European Parliament and of the Council of 22 June 1998"

The DTi (as was) has implied that they would view this as covering buying, selling, advertising, commercial communications, offering online information, tools for searching etc.

Who knows whether the judiciary of the day would view your website as an information society service or not? Not knowing what the OPs website does, it's even more difficult than ever to have an opinion.

Personally, I'm with the lawyers on this one, rather than the CUK gurus.

HTH

[cojak]

Here ya go...

Although, to be kind to FAQqer, I miss-read it the 1st time as well, you need your Registration office and a method of contact, but an explicit instruction to give an email address is not included.

HTH.

[AtW]

I'm trying to find to find the details Dear. I actually waded through the legalese to get to the horse-mouth, as it were...

It's the FAqqer's job surely?

[thunderlizard]

Yes, I'd avoid mailto: . Never liked it anyway, but now that lots of people use webmail and other things, opening the default mail client is probably not what most people want, and will even throw up an error a lot of the time. Put the email address in plain text and/or have a "send us a message" webform.