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Previously on "Free, customisable, SIMPLE issue reporting tool for CLIENT"
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Have you looked at GetSatisfaction? There seems to be a fair few companies using it (to allow customer/developer interaction). E.g. http://getsatisfaction.com/spotify
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Originally posted by krytonsheep View PostBugzilla is very customisable, so you can make it as simple as it needs to be.
Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).
BaseCamp ticks all the 'idiot-proof' boxes but is unfortunately too limited. Fogbugz seems to offer the 'does everything' boxes but is not cheap, although relative to the cost of hiring developers it is not a great expense.
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Ugleeeee
Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).
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Originally posted by d000hg View PostUgleeeee... we use this internally right now and it's just clunky with far too many fields and really horrible query/reporting interface.
Most projects I've worked on have just used Excel with regular round table meetings to update issues.
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it depends on your ide environment. why not write your own? take about 2 hours and it's yours.
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Another vote for Sharepoint - assuming it's already installed or you can grab a spare Windows Server box.
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Originally posted by d000hg View PostSeen it done, but it would mean bespoke work to make something that looks shabby
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we use Jira, it is possible to hide certain bits from the end client
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I use Trac a lot, and it is extendable (eg tagging, breadcrumbs, account management etc.). Pages are template driven. Python underneath. The whole wiki/ticket/sourcecode integration is really good - although perhaps exposing all that to the client is maybe a bit too much. Still, you can turn stuff off/on easily enough...
http://trac.edgewall.org/
There is also TOW (Trac On Windows) that bundles up Trac, Apache, Subversion for you.
http://traconwindows.wordpress.com/
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