ITSM Infrastructure Management

[cojak]

http://forums.contractoruk.com/newreply.php?do=newreply&noquote=1&p=84471 5

Try digging your way through this lot, there maybe something of use to you (and it's free..)

http://whitepapers.zdnet.com/IT+Mana...re+Management/

http://csrc.nist.gov/nissc/1999/proc...papers/p34.pdf

http://www.linuxdevcenter.com/pub/a/...se.html?page=1


http://www.techworld.com/whitepapers/index.cfm?whitepaperid=4724

[cojak]

Oh right.

Yes, it's in Service Operation, in the section 'Common Service Operation activities'.

Don't think it'll be of much use to you if you view the underpinning information in the book 'the rest of the other crap', however.

It just part of the whole, you see.

HTH

[Liability]

I have no idea what you're on about.

Do you mean the (old) orange ICT Infrastructure Management book?

ITSM Infrasructure Monitoring [and strategy]??? What's that all about?

Sorry that may have been my fault

In the new V3 ITIL isnt there a peice that covers off Monitoring from a Service perspective and key components of the infrastructure to consider etc?

Im sure I read this.

[cojak]

I have no idea what you're on about.

Do you mean the (old) orange ICT Infrastructure Management book?

ITSM Infrasructure Monitoring [and strategy]??? What's that all about?

[Liability]

Lovely People

Anyone had any good overviews on ITSM Infrasructure Monitoring [and strategy]

I really cant be asked to get the full downloads as I dont need the rest of the other crap

Thought Id ask my fellow bredrens!!