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Previously on "ITSM Infrastructure Management"

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  • cojak
    replied
    http://forums.contractoruk.com/newreply.php?do=newreply&noquote=1&p=84471 5

    Try digging your way through this lot, there maybe something of use to you (and it's free..)

    http://whitepapers.zdnet.com/IT+Mana...re+Management/

    http://csrc.nist.gov/nissc/1999/proc...papers/p34.pdf

    http://www.linuxdevcenter.com/pub/a/...se.html?page=1


    http://www.techworld.com/whitepapers/index.cfm?whitepaperid=4724

    Leave a comment:


  • cojak
    replied
    Oh right.

    Yes, it's in Service Operation, in the section 'Common Service Operation activities'.

    Don't think it'll be of much use to you if you view the underpinning information in the book 'the rest of the other crap', however.

    It just part of the whole, you see.

    HTH

    Leave a comment:


  • Liability
    replied
    Originally posted by cojak View Post
    I have no idea what you're on about.

    Do you mean the (old) orange ICT Infrastructure Management book?

    ITSM Infrasructure Monitoring [and strategy]??? What's that all about?
    Sorry that may have been my fault

    In the new V3 ITIL isnt there a peice that covers off Monitoring from a Service perspective and key components of the infrastructure to consider etc?

    Im sure I read this.

    Leave a comment:


  • cojak
    replied
    I have no idea what you're on about.

    Do you mean the (old) orange ICT Infrastructure Management book?

    ITSM Infrasructure Monitoring [and strategy]??? What's that all about?

    Leave a comment:


  • Liability
    started a topic ITSM Infrastructure Management

    ITSM Infrastructure Management

    Lovely People

    Anyone had any good overviews on ITSM Infrasructure Monitoring [and strategy]

    I really cant be asked to get the full downloads as I dont need the rest of the other crap

    Thought Id ask my fellow bredrens!!

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