Reply to: Wireless broadband issues.

[KathyWoolfe]

Can you tell us what the actual probem\solution turned out to be?

I just followed the instructions about linking to the Livebox suing a computer where the ethernet connection was working.
The first problem was that the security key that was set up when I pressed the connect button was incorrect and had to be set up to the security number of the livebox - a 26-digit key rather than a 10-digit key

When I actually got the livebox connection on the other computer, the livebox was transmitting on a different channel so the livebox was changed to transmit on a different channel and hey-presto, a connection.

[gables]

I would like to thank everyone for their help. We have now got the wireless broadband working thanks to your helpful suggestions.

Also to warn about using Microtech (the company Orange use as set-up engineers) as the engineer they sent did not help us one bit and he was very user-unfriendly.

Can you tell us what the actual probem\solution turned out to be?

[KathyWoolfe]

I would like to thank everyone for their help. We have now got the wireless broadband working thanks to your helpful suggestions.

Also to warn about using Microtech (the company Orange use as set-up engineers) as the engineer they sent did not help us one bit and he was very user-unfriendly.

[KathyWoolfe]

My best guess:

The security key is not what you think it is - you're typing it wrong, the default they say it is is wrong, someone changed it from the default

They have wep and wpa turned on (only need one) and its causing problems

Either way you need to get access to he thing and turn off security to test or find a way to wipe it back to default (which might not help)

K

Thanks

[Keldin]

My best guess:

The security key is not what you think it is - you're typing it wrong, the default they say it is is wrong, someone changed it from the default

They have wep and wpa turned on (only need one) and its causing problems

Either way you need to get access to he thing and turn off security to test or find a way to wipe it back to default (which might not help)

K

[KathyWoolfe]

You realise that there are actual specialist Orange forums that will help you sort this out. I realise it will mean signing up which is annoying - but they may also help you sort your problem faster than we could.

Not to bully, but I don't think anyone of us is an expert on the Orange Livebox.

Yes, I have found a dedicated Orange forum but
a) I only found it after I had posted here first
b) I know the expertise of people here more than I know the expertise of the forum members - I know this is silly but I would rather ask the opinion of someone I know than someone I don't.

[lilelvis2000]

You realise that there are actual specialist Orange forums that will help you sort this out. I realise it will mean signing up which is annoying - but they may also help you sort your problem faster than we could.

Not to bully, but I don't think anyone of us is an expert on the Orange Livebox.

[daviejones]

Seriously who ever reads those?

I know...but if you want to know how to do a reset, then it pays to.....

[oracleslave]

should be in the instructions.....

Seriously who ever reads those?

[daviejones]

But I can't set it to factory default unless I use a wired connection...which I can't get because my ethernet port isn't working

There should be a switch on it somewhere to do this. The Belkin ones use a combination of the little reset button and the power button to do a hard reset....should be in the instructions.....

[KathyWoolfe]

Or reset it to factory default. This turns security off so that you start from a clean slate...

But I can't set it to factory default unless I use a wired connection...which I can't get because my ethernet port isn't working

[KathyWoolfe]

Do you actually know what your security key is? (point 2)

The only key I have is the livebox security code - I tried that and it didn't work..... the only other thing I have is my sign-on password

[daviejones]

Or reset it to factory default. This turns security off so that you start from a clean slate...

[gingerjedi]

Could be that the livebox has been previously used and someone has already set up a wep/wpa key, that’s why its so important to set these up with a wired connection.

[Keldin]

Most likely you either have the passoword/security key wrong - try tying it in again - or the security on the Orange box is messed up. Thye do have a habit of havinf both WEP and WPA enabled at the same time and this causes problem. Turn off the security on it and try again. If that works it gives you somewhere to start from.

K