Just had a thought - is Amazon trying to pull in adverts etc to the videos and some sort of ad blocker is preventing that?
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Nope, no VPN.Originally posted by WTFH View Post
And I've tried the Prime Video App on two MacBooks and and iPad and can't get it to work. Can login okay, and select a video, but pressing the play button advances to a new screen (that I'd expect to play an advert). Nothing plays and then it resorts to the previous screen.
An Apple TV box on the same network can play using the App without problems.
It really is most curious :-)
And of course having posted this, this evening it's working fine in Safari.Last edited by Protagoras; 14 June 2026, 21:57.Leave a comment:
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Probably doesn't help much but I get similar mainly with Netflix. Very intermittent though. Haven't seen it in about a month either.
I normally put it down to the ropiness of my provider (BT)
My devices are Win11 or Android. No VPN.Leave a comment:
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Amazon Prime Video Performance Problem
Amazon video streaming is not working reliably for me. Video playback stalls, and sometimes there are error messages such as device not connected to internet or insufficient bandwidth. Turning the video quality down to 'good' doesn't fix this.
During these stalls and error messages, the internet connection (e.g. to 1.1.1.1) still pings in around 17 to 20 ms and speed tests show bandwidth of 60Mb/s download. Connection usage graphs show no other significant network traffic.
No other video streaming service exhibits any problems. All the usual re-starts etc don't help. It does seem to be worse in the evening than durning the day though. I've got no network QoS or bandwidth management enabled. End devices are Safari on Apple.
Any thoughts as to how to diagnose this?
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