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Reply to: Amazon Prime Video Performance Problem

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Previously on "Amazon Prime Video Performance Problem"

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  • WTFH
    replied
    Are you using a VPN?

    Leave a comment:

  • Protagoras
    started a topic Amazon Prime Video Performance Problem

    Amazon Prime Video Performance Problem

    Amazon video streaming is not working reliably for me. Video playback stalls, and sometimes there are error messages such as device not connected to internet or insufficient bandwidth. Turning the video quality down to 'good' doesn't fix this.

    During these stalls and error messages, the internet connection (e.g. to 1.1.1.1) still pings in around 17 to 20 ms and speed tests show bandwidth of 60Mb/s download. Connection usage graphs show no other significant network traffic.

    No other video streaming service exhibits any problems. All the usual re-starts etc don't help. It does seem to be worse in the evening than durning the day though. I've got no network QoS or bandwidth management enabled. End devices are Safari on Apple.

    Any thoughts as to how to diagnose this?
    Tags: None

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