How call centres work

[Emperor Dalek]

A lot of them seem to be pre-recorded messages these days so it's hard to say where the calls coming from.

[hyperD]

Or India.

Trying to renew my MSDN Universal subscription - gave up on the MS website, phoned up and ended up in Bangalore, five minutes of repeating and explaining what I wanted (their sole aim being to find out my first name and using it in every sentence without actually helping me), and then got through to a little tinker in Eire who said they were busy and will call back in 5 minutes. That was an hour ago.

Why bother... I'll probably "borrow" clients' disks from now on...

[Davros]

A bit hilarious anyway. We got a cold call today. When does this frigging telephone preference service start working??????????????????????????????? Or is one call instead of 8 considered as working?

Normally 6 to 8 weeks, but some will still get through as the regulations don't apply to off-shore cold callers, many of whom seem to be calling from the US.

[xoggoth]

A bit hilarious anyway. We got a cold call today. When does this frigging telephone preference service start working??????????????????????????????? Or is one call instead of 8 considered as working?

[DaveB]

Abso-feckin-lutely hilarious!

[DimPrawn]

This is good. Now you know how the cost savings are made.

www.callcentermovie.com/movie/movie.html


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