Are all technical support staff total idiots?

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petergriffin replied

8 February 2014, 13:22
Is it 123 reg by any chance?
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NotAllThere replied

8 February 2014, 07:49
You're confused by the job title. "Technical" is just there to make customers feel more comfortable. In the context you describe, it simply means "post-sales (very little since we've already got your money, ha ha)".

Pre-sales support is far better as it is a profit centre rather than a cost centre.
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suityou01 replied

7 February 2014, 20:50
You did bleed the radiators first, didn't you?
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xoggoth started a topic Are all technical support staff total idiots?

7 February 2014, 18:01
Are all technical support staff total idiots?

<rant>

Think I will give up bothering, they seem incapable of understanding what is written, let alone finding a solution.

Latest example, I found the order details string passed through a payment provider was being truncated and left a very specific support request. Got a reply email saying there should be no documented limit on the string and they would look into it. Then a reply in poor English saying the product description (nothing whatever to do with the customised variable I referred to) had a limit of 255 chars. Previously, I have asked hosting support teams to look at a problem with delayed emails only to find they no longer worked at all and the DNS settings were all messed up.

Not just online either. My sister paid a local company last week to fix a problem with QuarkExpress freezing and they couldn't sort it. The solution (clear the appdata files) was in the 1st Google item I clicked on!

</rant>
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