Reply to: Cashback offers - part of the contract?

[mudskipper]

Your screenshot says dispatched and sold by Amazon. You've got them bang to rights.

yep, just need to convince them!

[mudskipper]

Can't you take it to trading standards or the ASA or someone?

It's whether it's worth it for twenty quid. I do rather enjoy a fight though

I've left it with them to speak to head office - they've said they will update me by Saturday. I did mention trading standards.

[Zippy]

Your screenshot says dispatched and sold by Amazon. You've got them bang to rights.

[BrilloPad]

That took a month. Now I'm cross

Just been on the phone to customer services - they'll speak to head office...

Can't you take it to trading standards or the ASA or someone?

[mudskipper]

Hello,

I wanted to let you know that we have an update regarding your query on the cash back promotion shown on our
website for the item, "Canon LEGRIA Camcorder":

"The Cashback value of your item is £30. We had £50 on the detail page for a while but this was due to the vendor supplying us with the wrong information. Vendor contacted us and the amount was changed. Customer is only entitled to £30 cashback. You may speak to the vendor on 0800 044 3251 regarding this Cashback or email them at [email protected]. "

You may have already received an automatic notification, but I wanted to personally update you.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,

That took a month. Now I'm cross

Just been on the phone to customer services - they'll speak to head office...

[mudskipper]

Amazon are pretty good, however I'm not sure how any of this is Canon's fault if it was in their original T&Cs.

No, I agree, it's Amazon who made the mistake. I'll give them an opportunity to resolve it before I make a fuss elsewhere - I think they're normally pretty good. Was just a bit peed off with the first email saying I'd bought the wrong product - I don't think they'd really read what I'd written, however the last email confirms they understand the issue.

[d000hg]

Amazon are pretty good, however I'm not sure how any of this is Canon's fault if it was in their original T&Cs.

[SimonMac]

Go on Canon's Facebook page and make a fuss, likely they'll get back to you very quickly.

Why when it was Amazon who messed up?

[Dominic Connor]

Go on Canon's Facebook page and make a fuss

Go on Canon's Facebook page and make a fuss, likely they'll get back to you very quickly.

[mudskipper]

The ASA have apparently been clamping down on false end dates for offers, mainly with respect to extending them, but I would imagine they'd take a pretty dim view of ending it early too.

I think Amazon made a genuine mistake and allocated the product to the wrong cashback category. Will wait and see what they say - the last email (after I sent the screenshot) said :

"From your e-mail, I understand that the cash back promotion shown on our website was for 50 GBP for the item, "Canon LEGRIA HF R48 High Definition Camcorder (3.28MP, 32x Optical Zoom, Wi-Fi Enabled with MP4 Support) 3 inch LCD" when you placed your order. You received only 30.00 GBP when you claimed it.

To help you resolve this issue, I will need to confirm this with the appropriate department . "

So assuming the appropriate department says, oops, yes, we changed it, I should get my £20.

[Bunk]

The ASA have apparently been clamping down on false end dates for offers, mainly with respect to extending them, but I would imagine they'd take a pretty dim view of ending it early too.

[mudskipper]

You did notice that the price is £30 cheaper but with £20 less cashback now compared to the 22nd June....

Indeed. But this was the product page when I bought it, so that's what I should get.

[eek]

You did notice that the price is £30 cheaper but with £20 less cashback now compared to the 22nd June....

[mudskipper]

Amazon have now said they'll look into it - I reckon they'll come good.

[SimonMac]

Nikon don't make camcorders AFAIK.

I use my dSLR for video as well as still