Reply to: motorholme.com - avoid these idiots

[psychocandy]

Justgo are very good, we used them twice before buying our own one.

How much were they charging for the week by the way?

£850

[Old Hack]

Justgo are very good, we used them twice before buying our own one.

How much were they charging for the week by the way?

[psychocandy]

Section 75 on its way to Santander. I must admit I did wonder whether a chargeback or section 75 would be best.

Fully expect them to argue though. In my case, its a service and breach of contract rather than actual physical goods so I'm expecting hassle.

Quite funny but with my recent experiences with ebuyer (now they are poor), I contacted santander about 5 times and they never even replied. In the end, I managed to get hold of their customer care team who were good, said they had lost my claim but because of the delay they'd refund anyway plus £50.

Had a letter next day from a different department saying my claim wasnt allowed under section 75 because I'd used google checkout. Oops.... (Watch this one - if theres an intermediary in between they can get out of it!)

Oh well, unlucky fellas, too late money in account....

Not the first time where one department in santander tells me they've lost or never received something, then a few days later I get a letter about if from a different department.

I really should look for a decent current account because santander are useless...

[BolshieBastard]

Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Funnily enough, I tried a chargeback recently or should I say a section 75 refund for something I bought from ebuyer (who think the sale of goods act doesnt apply to them) and santander managed to cock that up.

I thought chargback/section 75 wasnt that easy though and you had to convince the bank that you were right. Rather than the onus being on the supplier to get the money back off you.

Banks \ credit card companies will try their best to avoid giving you money back easily under Section 75. You have just got to stand your ground and read the act to know your rights.

A few years ago when MFI went bust, a new pc I bought for my son didnt work when delivered. After no joy from the rip off merchant pc store, I contacted the card issuer. They had a recorded message telling people who had bought stuff from MFI but had not had it delivered to contact the administrator which was bollox, they were 'jointly and severaly' liable under S75 for the purchase.

Anyway, they tried to fob me off saying I had to produce an 'independent report' stating the pc wasnt working! (WTF?)

I told them apart from their responsibility under S75, the Sale of Goods act states that if goods develop a fault within 6 months of purchase, the fault is deemed present at time of purchase.

after a bit of to-ing and fro-ing, they refunded all my money so, just keep on at them.

[psychocandy]

Independent motor home hire firms worse or so it seems...

[TimberWolf]

Car hire firms are notoriously dodgy.

[Gloucsman]

Issue a letter before action to the company, and if they don't pay, take them to the small claims court, I can't see a judge going against your favour especially so as they are in breach of the Consumer Protection From Unfair Trading Regulations Act 2008....

[psychocandy]

UPDATE

Now that I've told them they're in breach of contract and want my deposit back they've backed down and want to waive the extra fee.

Hang on now. You got caught out trying to pull a fast one, and now think I'm going to trust you just because you got caught with your hand in the till? I dont think so.

I'd be like nicking your neighbours car, getting caught by the police, and then expecting everyone to forget about it just because you agreed to give it back !!!!!

[BrilloPad]

Fook me, judging from your posts I had you down as being about 21.

From your posts I thought you were 121.

[psychocandy]

Kinda makes me laugh when you call people bellends in your tales of woe that only you seem to get yourself in to...regularly. There is a posh word for it that escapes me at the moment.

Come on NLUK - be nice

[northernladuk]

Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Kinda makes me laugh when you call people bellends in your tales of woe that only you seem to get yourself in to...regularly. There is a posh word for it that escapes me at the moment.

[psychocandy]

Some banks are better than others. Mine - First Direct - has been excellent. With regard to the onus being on you to prove your case, though: no, that's simply not the case. All you should have to do to obtain a refund is state that you dispute the payment; it's for the person that wants to take your money from you to make their case that they're entitled to it. Some banks, unfortunately, aren't clued up to this fact, and will try to take the least hassle (for them) route of asking you to sort it out between yourselves. If your bank is one of those that does this, though, I'd advise you to:

1. Persist. Your bank will recognise their responsibilities under the Chargeback scheme eventually, if you politely insist the onus is on them to process the dispute you want to invoke.
2. Change your bank to one that's more co-operative and customer-friendly.

More info available here.

Yeh. I've had dealing with amex in the past and they have been excellent.

Santander on the other hand are consistently tulipe.

[MarillionFan]

Did you get a refund?

Nope

[Gentile]

Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Funnily enough, I tried a chargeback recently or should I say a section 75 refund for something I bought from ebuyer (who think the sale of goods act doesnt apply to them) and santander managed to cock that up.

I thought chargback/section 75 wasnt that easy though and you had to convince the bank that you were right. Rather than the onus being on the supplier to get the money back off you.

Some banks are better than others. Mine - First Direct - has been excellent. With regard to the onus being on you to prove your case, though: no, that's simply not the case. All you should have to do to obtain a refund is state that you dispute the payment; it's for the person that wants to take your money from you to make their case that they're entitled to it. Some banks, unfortunately, aren't clued up to this fact, and will try to take the least hassle (for them) route of asking you to sort it out between yourselves. If your bank is one of those that does this, though, I'd advise you to:

1. Persist. Your bank will recognise their responsibilities under the Chargeback scheme eventually, if you politely insist the onus is on them to process the dispute you want to invoke.
2. Change your bank to one that's more co-operative and customer-friendly.

More info available here.

[psychocandy]

Fook me, judging from your posts I had you down as being about 21.

21 stone or 21"