Reply to: Do you send Emails or Talk to People?

[jmo21]

Another time I did the same thing and the guy was helpful and sorted it out immediately but then wrote in the ticket that I had not followed the correct procedures by calling him.

A lot of larger companies, support peeps aren't even listed in the corporate directory for exactly this reason.

If it was a free for all, large companies support departments would grind to a halt - there are good reasons for these kind of systems - prioritisation, transferring unsolved issues to the next team (often in another timezone and needing clear instructions, cough, bob), tracking as mentioned already and also for stats (which most support departments take incredibly seriously).

That being said, sounds like MF's lot are just a bunch of lazy c.unts.

[Churchill]

LOL. Will you be coming to the next drinks meet up? Maybe I can buy you a beer?

I'm attending the Manchester meet-up on Friday and I'm sure that we'll be attending a few others.

Buy me a beer? You've got to be kidding. I'm a little too choosy for that.

Don't get me wrong, I'd love to see how much of a hard-case you really are.

[MarillionFan]

Yeah, yeah, whatever you say. Jeez, I wish I was as rough and tough as you. Infinity and beyond eh Buzz?

What a wanker

LOL. Will you be coming to the next drinks meet up? Maybe I can buy you a beer?

[Churchill]

M8. To be honest. You would have tulip your pants, said sorry sir, then when I had gone told everyone that that bloke was lucky he was 3 seconds away from me putting his head through the wall. You would have then looked smug, sat back down, put your headphones and logged into Youtube.

Cough.

Yeah, yeah, whatever you say. Jeez, I wish I was as rough and tough as you. Infinity and beyond eh Buzz?

What a wanker

[TykeMerc]

Yep but only as a backup, it's not either/or - you can do both!

No kidding, I usually send the email while I'm on the phone or as soon as I get back from speaking in person.
Depending on the place I might even offer to do the reboot myself if they're too busy

[TheFaQQer]

what type of sandwich was he eating ?

Ham and mustard with tomato. It's his favourite.

[RichardCranium]

Do you send Emails or Talk to People?

If I wanted to talk to people, I wouldn't have gone into I.T.

People smell, carry disease, and have problems. And want to talk about them. <shudder>

But as soon as you start telling them about the psoriasis scab on your scrotum, all of a sudden they change their tune.

People. Pah! Selfish bastards, the lot of them.

[MarillionFan]

At that point I'd have given you 3 seconds to apologise before putting your head through the wall.

M8. To be honest. You would have tulip your pants, said sorry sir, then when I had gone told everyone that that bloke was lucky he was 3 seconds away from me putting his head through the wall. You would have then looked smug, sat back down, put your headphones and logged into Youtube.

Cough.

[AtW]

I believe CYA Email culture is most prevalent with IT folk.

I've sent you a PM about it.

[AtW]

what type of sandwich was he eating ?

The usual ham, tomato and mustard combination.

HTH

[Scary]

Do you send Emails or Talk to People?

Not if I can help it.

[cojak]

ah yes you cannot circumvent the process no siree the process is what makes everything hang together

it why people study ITIL, ITSM etc - its so you can have a process to follow oh yes.


obviously the biggest problem is nobody thought to actually include in the process that the whole point of it was to fix the bloody problem and not just to create a nice paper trail so some pointless fu<kwith can imply they have some sort of control

Don;t get me started...



(just cos I wanted to try a new smilee)

Kerching!

[original PM]

ah yes you cannot circumvent the process no siree the process is what makes everything hang together

it why people study ITIL, ITSM etc - its so you can have a process to follow oh yes.


obviously the biggest problem is nobody thought to actually include in the process that the whole point of it was to fix the bloody problem and not just to create a nice paper trail so some pointless fu<kwith can imply they have some sort of control

Don;t get me started...



(just cos I wanted to try a new smilee)

[Epiphone]

and I actually wheeled him across the room in his chair!!!!

At that point I'd have given you 3 seconds to apologise before putting your head through the wall.

[chef]

It's all part of the process
We all love looking down
All we want is some success
But the chance is never around


Morcheeba