Do you send Emails or Talk to People?

[lightng]

I actually wheeled him across the room in his chair!!!!

I do hope you did it in the style of a winter olympian.

[MarillionFan]

I do hope you did it in the style of a winter olympian.

Lol. No, but I can tell you, watching his face and his colleagues as a large, muscular(may I say good looking) Snr Business Manager wheeled him down the corridor was priceless.

[OwlHoot]

... "Right. So obviously the guy has cover, so who is covering the role for him?"

"Oh well, that will be that bloke over there but he hasnt answered my emails" and pointed to a bloke four cubes away who was eating a sandwich!!!!!!

"Well lets go and f---king talk to him then!!!" and I actually wheeled him across the room in his chair!!!!

Chortle!

You should have lamped him one first, to ensure a quicker response in the future.

[chef]

Do you send Emails or Talk to People?

I've PM'd you my answer

[MarillionFan]

I've PM'd you my answer

Nope. Cant find it.

[DieScum]

I remember one of my first jobs on a helpdesk in Manchester.

I started doing the whole super pro-active calling/speaking to people thing. Kind of trying to hack the process really.

It generally worked well.

Do remember one phone call to some random person in London. Assigned a ticket to him and then phoned him up. He was about as rude and unhelpful as it was possible to be. I was just asking him to do his job!

I bet it was one of you lot.

Another time I did the same thing and the guy was helpful and sorted it out immediately but then wrote in the ticket that I had not followed the correct procedures by calling him.

Just don't understand that. If he was too busy then he could have just told me and that would be fine. As it was he was free and able to sort the issue immediately rather than everyone waiting hours/days. Win for everyone.

[MarillionFan]

To be honest, I would no my reply to anyone questioning about not following the process!

Processes are for permies to follow, not for Contractors.

[chef]

It's all part of the process
We all love looking down
All we want is some success
But the chance is never around


Morcheeba

[Epiphone]

and I actually wheeled him across the room in his chair!!!!

At that point I'd have given you 3 seconds to apologise before putting your head through the wall.

[original PM]

ah yes you cannot circumvent the process no siree the process is what makes everything hang together

it why people study ITIL, ITSM etc - its so you can have a process to follow oh yes.


obviously the biggest problem is nobody thought to actually include in the process that the whole point of it was to fix the bloody problem and not just to create a nice paper trail so some pointless fu<kwith can imply they have some sort of control

Don;t get me started...



(just cos I wanted to try a new smilee)