Reply to: Remote support software

[suityou01]

I recall us discussing TightVNC before.

Security & TightVNC.

Some more suggestions for remote access.

And there was this post by someone.

Just something about the name "TightVNC" that appeals to me.

[RichardCranium]

I recall us discussing TightVNC before.

Security & TightVNC.

Some more suggestions for remote access.

And there was this post by someone.

[d000hg]

Oh and also as you're no doubt (un)aware, many of these tools like CoPilot (and the ones advertised on TV) are based on VNC. I remember reading Joel's articles about it.

[d000hg]

You mean like changing screen resolution to 320x200 black and white mode?

No, like turning off the pretty wall-paper of bikini-clad beauties

When I worked at a company trying to offshore us to Tata, one thing we tested was if we could work on PCs in India using VNC, by artificially throttling the connection down to dial-up speed. It was still usable.

And for desktop support, you don't need high speed anyway.

[AtW]

Also, VNC isn't slow if you configure it
properly.

You mean like changing screen resolution to 320x200 black and white mode?

[d000hg]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

RD is far better for simply logging in remotely. But things like VNC let the other person see what you're doing, since VNC sits above the desktop rather than actually logging you in to their PC.

Also, VNC isn't slow if you configure it properly.

[AtW]

What about Mac and Linux types?

Who might they be?

[suityou01]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

Windoze remote desktop? What about Mac and Linux types?

[AtW]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

[suityou01]

Copilot from Fog Creek Software, Joel Spolsky's company.

I like the cut-er-yer-jib young NickFitz. Nice suggestion. But then you knew that .

Thanks all. TightVNC is definately in the mix also.

[Platypus]

IIRC you can do this with no 'extra' software just using MSN Live Messenger.

Click Actions / Request Remote Assistance and hey presto, your mate gives you their desktop to control.

[Clippy]

Crossloop.

[SuperZ]

Haven't read the entire thread but depending on what you do I recommend Radmin.
Fantastic tool it is . You have to pay for it (one off) but no subscriptions.
I use it to remote in to my desktop at home. I use DynDNS which enables me to get through to my wireless router via a domain name, and have my wireless router configured to forward to my desktop PC at home. The desktop also has a static IP on my LAN, so the router will aways successfully forward to my PC.

All I have to do is to run the DynDNS software if I reboot my desktop at home (or restart the ASDL router maybe) which updates the DYnDNS.org server with the current IP and then all traffic is directed to my desktop.

BTW, Radmin also has a built in FTP and Telnet, opening a Dos command prompt (without seeing the desktop) and works well over slowish connections. I have a bad 3G connection at work but can still FTP files down to my personal laptop fairly quickly and without failure, even though using a web browser on the same machine can result in errors due tothe slow connection.

Oh, just realised you would need a licence for each machine the radmin server is installed on which makes it expensive

[d000hg]

Copilot from Fog Creek Software, Joel Spolsky's company.

I was about to say that. Never used it but it sounds cool, have you tried it?

[NickFitz]

Copilot from Fog Creek Software, Joel Spolsky's company.