Originally posted by cojak
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Reply to: Itil
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Previously on "Itil"
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a single person
<pedantic>
<clear-throat />
By the way there has been some horrific abuse of joke XML tags on this thread. Joke XML tag names cannot contain whitespace, and must be closed by a matching tag, or it's just not funny.
</pedantic>
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Originally posted by suityou01 View PostAhaaaaaaaaah. You are my PM and I claim my five free bitch slaps.
When you see me next, give me a swift slap to the back of my head, particularly if I'm not expecting it. I deserve it.
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Originally posted by Monster Munch View PostWell at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?
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Originally posted by Monster Munch View PostWell at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?
<cough>
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That young person* has got far too much work to do unless they're running Cojak's IT infrastructure of 1 SOHO network, one desktop and 2 PCs...
*because no-one older would be daft enough to agree to it...
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Originally posted by cojak View PostHow big is your team? How established are your processes? How experienced are your people?
Fantastic recipe for success?
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Although on re-reading your post I might have misunderstood your question.
How big is your team? How established are your processes? How experienced are your people?
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Originally posted by Monster Munch View PostWhen assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?
But usually I would have problem separated from incident management.
In fact I would have problem separated from anything.
I like my Problem Managers to have thick skins as they'll probably be arguing with Incident Managers and Change Managers (and most other people) at some point during the day/week/year...
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