Reply to: Anyone here with British Gas?

[SueEllen]

I'm sure we'll hear all the details in due course.

Haven't we suffered enough yet?

[d000hg]

I'm sure we'll hear all the details in due course.

[SueEllen]

Yes they are. MSE was even recommending people might want to switch suppliers last week.

Then the solution is simple - the sockie needs to move his "account" from British Gas to random other supplier.

[d000hg]

Unfortunately no other energy supplier will take him on.

Because they aren't taking anyone else on not because he's a ....

Yes they are. MSE was even recommending people might want to switch suppliers last week.

[SueEllen]

Just leave BG. Or cancel your DD.

Unfortunately no other energy supplier will take him on.

Because they aren't taking anyone else on not because he's a ....

[d000hg]

Back to page 1 - he doesn't pay by DD because that means BG has £100million of his money sitting in their bank all the time, or some such twaddle.

Maybe he should get a prepayment meter. PAYG.

[Guy At Charnock Richard]

Back to page 1 - he doesn't pay by DD because that means BG has £100million of his money sitting in their bank all the time, or some such twaddle.

Well if they'd accept regular meter readings so that I get billed accurately I'd set up DD but I'm not going to do than when they stick me with an estimate amounting to more than twice the amount of energy I've actually used. Yes, it balances out in the end but I am trying to stick to a monthly budget.

[WTFH]

Just leave BG. Or cancel your DD.

Back to page 1 - he doesn't pay by DD because that means BG has £100million of his money sitting in their bank all the time, or some such twaddle.

[d000hg]

Just leave BG. Or cancel your DD.

[Guy At Charnock Richard]

Put in a complaint to them in writing and escalate it, until they are forced to sort it out or at least compensate you for the time taken on the phone each time.

As usual the problem is between the computer and chair.

Yes, I have submitted a complaint via their complaints page & I'm keeping transcripts of all chats in case I need to take this to the ombudsman

[SueEllen]

Not British Gas - you log into your account and follow the link to submit a reading and you get taken to a page telling you that you have a smart meter and you don't need to submit a meter because it does it all for you. Pile of cr@p

Put in a complaint to them in writing and escalate it, until they are forced to sort it out or at least compensate you for the time taken on the phone each time.

As usual the problem is between the computer and chair.

[Guy At Charnock Richard]

Most energy companies allow you to submit a reading on their website.

Not British Gas - you log into your account and follow the link to submit a reading and you get taken to a page telling you that you have a smart meter and you don't need to submit a meter because it does it all for you. Pile of cr@p

[jamesbrown]

False

Most energy companies allow you to submit a reading on their website.
Your issue is probably with:
1. User
2. User refusing to use Direct Debit
3. User trolling them
4. Energy company wanting rid of user because of the user.

5. Gricer being a fantasist.

[WTFH]

So, according to the Money Saving Expert forum, once you have a smart meter that's it; you can't downgrade. In fact most energy companies claim not to even have old meters. Only way to submit your reading is joining the interminably long queue on their chat.

False

Most energy companies allow you to submit a reading on their website.
Your issue is probably with:
1. User
2. User refusing to use Direct Debit
3. User trolling them
4. Energy company wanting rid of user because of the user.

[Guy At Charnock Richard]

So, according to the Money Saving Expert forum, once you have a smart meter that's it; you can't downgrade. In fact most energy companies claim not to even have old meters. Only way to submit your reading is joining the interminably long queue on their chat.