Reply to: Which one of you is responsible for Sainsburys online?

[BR14]

Yeah, they’ve got an 0800 number up. Now I have to decide which I hate more, using the phone or catching some deadly virus… virus seems preferable TBH

the number's a joke, either engaged or a two minute recording ending with 'we can't take your call', and hang up

[Old Greg]

My elderly neighbours were delighted to be offered a priority delivery slot, and logged in this morning to log their online order....

After an hour of diligently selecting their vegetables and meat the site flamed out when it came time to pay.

It bounces you up to Visa ok, but then gives a cookie error when Visa tries to complete the transaction by referring the browser back to their order complete page.

Sounds like a performance bottleneck on the order gateway....

Who did it? Own up!

He who smelt it dealt it.

[Andy2]

Who did it? Own up!

I did a contract with them in Holborn. But it was a long time ago.

[SueEllen]

Ta, I’ll keep giving Sainsbury’s a try from time to time (might as well make use of the coronary artery bypass graft now I’ve got it!) but I ought to explore the various possible fallbacks too

Might use my one-a-day to pop to Iceland when I can see the car park isn’t busy.

Sent you a PM. Hope it helps.

[NickFitz]

Don't know if this is of any use -
Morrisons Food Boxes

I've found Sainsburys completely uncontactable.

Ta, I’ll keep giving Sainsbury’s a try from time to time (might as well make use of the coronary artery bypass graft now I’ve got it!) but I ought to explore the various possible fallbacks too

Might use my one-a-day to pop to Iceland when I can see the car park isn’t busy.

[SueEllen]

Yeah, they’ve got an 0800 number up. Now I have to decide which I hate more, using the phone or catching some deadly virus… virus seems preferable TBH

Don't know if this is of any use -
Morrisons Food Boxes

I've found Sainsburys completely uncontactable.

[NickFitz]

Nick - you might struggle contacting them (mainly due to the issues with their site) but they are inviting you to try:
https://twitter.com/sainsburys/statu...91415593222145

Yeah, they’ve got an 0800 number up. Now I have to decide which I hate more, using the phone or catching some deadly virus… virus seems preferable TBH

[Mordac]

Now they’re not offering delivery to any but “vulnerable” customers:

on the homepage, and

on the “Book a Slot” page

Wonder if I qualify? I get a free flu jab every year since the first heart attack, and the GP messaged me to say I was “in a high risk group” the other day. Finally, all those years of eating too many sausages are gonna pay off!

Nick - you might struggle contacting them (mainly due to the issues with their site) but they are inviting you to try:
https://twitter.com/sainsburys/statu...91415593222145

We are prioritising elderly and vulnerable customers for online delivery slots. If you consider yourself to be vulnerable and do not receive an email from us today, please visit our Groceries Online website tomorrow (Monday) for information on how to contact us.

[Mordac]

Update:

I've since made 3 edits to the order, each time using first Chrome (fail) and then Firefox (success).

Feel free to circulate this info to your friends and family, as Firefox seems to be immune to whatever bugs Sainsburys have infecting their systems.

Any ideas as to how to make this information more widely known? I'm not on Twatter, and even if I was, I'm sure Sainsburys wouldn't thank me for showing up failings in their systems. I'd like to think their technically-challenged customers could benefit from a possible solution though.

[BigDataPro]

They should have migrated on-premises to AWS already with Autoscaling setup. Not sure if it has happened or not.

[NickFitz]

You qualify.

Probably, but TBH going to Sainsbury’s is the only time I get out of the house

[SueEllen]

Now they’re not offering delivery to any but “vulnerable” customers:

on the homepage, and

on the “Book a Slot” page

Wonder if I qualify? I get a free flu jab every year since the first heart attack, and the GP messaged me to say I was “in a high risk group” the other day. Finally, all those years of eating too many sausages are gonna pay off!

You qualify.

[NickFitz]

Now they’re not offering delivery to any but “vulnerable” customers:

on the homepage, and

on the “Book a Slot” page

Wonder if I qualify? I get a free flu jab every year since the first heart attack, and the GP messaged me to say I was “in a high risk group” the other day. Finally, all those years of eating too many sausages are gonna pay off!

[Mordac]

My elderly neighbours were delighted to be offered a priority delivery slot, and logged in this morning to log their online order....

After an hour of diligently selecting their vegetables and meat the site flamed out when it came time to pay.

It bounces you up to Visa ok, but then gives a cookie error when Visa tries to complete the transaction by referring the browser back to their order complete page.

Sounds like a performance bottleneck on the order gateway....

Who did it? Own up!

I had exactly the same problem this morning, and whether it was a complete coincidence or not, I tried with Firefox, and it worked first time. (I had about 40 fails using Chrome).
I haven't had a chance to investigate, but it does sound like a cookies issue. You could get them to try Firefox, it would be interesting to see if that works for them as well.

Edit: As to who did it, my guess is that it wasn't anyone in this country...

[vwdan]

It wasn't me, but a real contractor would probably appreciate that all designs come with risk/cost/benefit decisions. I've yet to work for a company that took the risk of a global pandemic closing down much of the globe as one that warranted huge investment.