Reply to: Soddin HTC mobile

[original PM]

if you use 'droid and back everything up to google drive etc then you can swap phones without even trying.

I know cos I did it when my sony died - got a cheap LG - up n running in seconds

both the sony and the lg cost less than an iPhone - in fact I can probably afford another £250 before I get into paying iPhone dollar

not saying it is better than apple just a thing really horses for course n all that

[northernladyuk]

Could also be the delivery of the inputs

It is a worrying new trend.

[MrMarkyMark]

Not surprised. They are a nightmare to get any sense out of.

Could also be the delivery of the inputs

[psychocandy]

At least you got some contact - HTC sent my mum her phone back after repair recorded delivery on March 20th for "next day or two day guaranteed delivery".

Three weeks later, she was still waiting for it to arrive. Every contact with them she got asked "what was the number and what country are you in?" and their follow up was always "we've escalated this to the in-country support team" (who did nothing).

Not surprised. They are a nightmare to get any sense out of.

[TheFaQQer]

Yeh you may be right. HTC are completely clueless...

At least you got some contact - HTC sent my mum her phone back after repair recorded delivery on March 20th for "next day or two day guaranteed delivery".

Three weeks later, she was still waiting for it to arrive. Every contact with them she got asked "what was the number and what country are you in?" and their follow up was always "we've escalated this to the in-country support team" (who did nothing).

[MrMarkyMark]

There was a suggested fix of taking the back off and disconnecting the battery for a minute. Did this and sure enough no more crashes. Never underestimate the power of "switch it off and back on again".

Not much help to PC, given his is completely burnt out

[VectraMan]

I had a problem with my iPhone 6 a year after i bought it, screen was a bit dodgy, took it to the Apple shop, who just said 'lets just give you a new one' no messing around, job done and a quick restore from the iCloud backup and I was good to go in 5 mins, you pay a premium for Apple granted but thats one of the reasons why.

The price for several iPhones is built into the price of one, which means all the people that don't have problems are simply contributing to Apple's record profits. Boomed!

I have an (HTC built) Nexus 9. Recently it started crashing, and as I bought it s/h there wasn't any warranty anyway. A quick google found people with the same problem: fine when the battery is charged, but gets down below about 60% and it occasionally crashes with garbled screen and noise through the speakers. Lots of people had sent them to HTC to be fixed, but found HTC had simply reflashed the firmware and returned them with the same fault.

There was a suggested fix of taking the back off and disconnecting the battery for a minute. Did this and sure enough no more crashes. Never underestimate the power of "switch it off and back on again".

[psychocandy]

I had a problem with my iPhone 6 a year after i bought it, screen was a bit dodgy, took it to the Apple shop, who just said 'lets just give you a new one' no messing around, job done and a quick restore from the iCloud backup and I was good to go in 5 mins, you pay a premium for Apple granted but thats one of the reasons why.

Yeh you may be right. HTC are completely clueless...

[SlipTheJab]

I had a problem with my iPhone 6 a year after i bought it, screen was a bit dodgy, took it to the Apple shop, who just said 'lets just give you a new one' no messing around, job done and a quick restore from the iCloud backup and I was good to go in 5 mins, you pay a premium for Apple granted but thats one of the reasons why.

[northernladuk]

A long time ago, in a galaxy far, far away...

Someone GAS.

BIDI

HTH

[psychocandy]

Jeez they are unbelievable.

After a few attempts by my to get them to explain why the phone was not covered by warranty the reason came back - "because the charging port is physically damaged". OMG it defies belief.
Of course its physically damaged, the phone almost melted. Using official HTC cable and charger.....

[northernladyuk]

Woke up one day to find the charger melted (it was original one) and pretty much melted charging port.

Contacted HTC who were all concerned at first and offered to fix.

So a month ago I sent the phone in. A month. Sick of waiting.
Today they send me a bill for £300+ to get it fixed! Not sure how they can say its not covered.

Would I buy a HTC again? Never ever ever.....

Can you get a crisis loan from the social if you say you need the phone for job seeking?

[psychocandy]

Are you still nicking your lecky from the streetlight outside the caravan?

I haven't had a single issue in 10 years of using HTC.

Well phone is great.

They were all concerned when it happened and asked me if anyone was hurt/anything damaged etc.

I was a little disappointed when they refused to replace and insisted I sent it in.

Got madder and madder as it turned into a month. But telling me its £300 to repair now is taking the biscuit.

[vetran]

Time to go to media and report them to trading standards.

Get your sad face on for the wail!

[SueEllen]

Time to go to media and report them to trading standards.