Reply to: Dangerous Hotpoint Tumble Dryers!

[woohoo]

When this whole thing started, around November 2015, I contacted them using their online form (o 23/11/15) and found I had an affected tumble drier.

They sent me a replacement brand new tumber drier on 5th December 2015.

Terrible customer service. Terrible. Just under two weeks to get me a new drier. Dreadful.

Lucky man - we have given up.

[eek]

When this whole thing started, around November 2015, I contacted them using their online form (o 23/11/15) and found I had an affected tumble drier.

They sent me a replacement brand new tumber drier on 5th December 2015.

Terrible customer service. Terrible. Just under two weeks to get me a new drier. Dreadful.

The terrible customer service appeared as soon as they ran out of new driers - probably roughly December 6th 2015...

[chopper]

When this whole thing started, around November 2015, I contacted them using their online form (o 23/11/15) and found I had an affected tumble drier.

They sent me a replacement brand new tumber drier on 5th December 2015.

Terrible customer service. Terrible. Just under two weeks to get me a new drier. Dreadful.

[Mordac]

Not everyone can afford top of the range stuff.

May I remind you this is a contractor forum, kindly take your communist views elsewhere.

[eek]

Must try to see if the staff store ships abroad when I'm next at the end-client...

[MrMarkyMark]

I can't afford cheap stuff, having to replace it every 3 years or worse, rebuild my house after a fire

Totally the point.

I'm a tight sod too, so always buy quality .

Best analogy is buying good shoes circa £500+, you certainly, if you buy right, don't need a new pair every year.
You do if you buy shoes for £100.

[sasguru]

Not everyone can afford top of the range stuff.

I can't afford cheap stuff, having to replace it every 3 years or worse, rebuild my house after a fire

[SueEllen]

If you buy crap what do you expect? Our Miele dryer is in its 7th trouble free year.

Not everyone can afford top of the range stuff.

[Mordac]

We chased them up and couldn't even get a replacement. They offered to sell us another one at a discounted price, but no stock!

Ended up buying a top end Miele - sometimes just makes things easier buying quality.

The next one will be a Miele. We made the mistake a couple of years ago of replacing a Bosch with another Bosch, on the basis that the previous one lasted a good 10 years and never even blinked. Turns out they're now made by someone else, in Albania or somewhere similar, and then someone who has never even heard of Germany sticks a Bosch label on them. s

[sasguru]

If you buy crap what do you expect? Our Miele dryer is in its 7th trouble free year.

[northernladuk]

The MiL had one of the Beko's that were going up in smoke not so long ago and that's exactly what it did. Thankfully it was in an outside shed but very scarey.

If there was even a hint any white goods I had could this it would be the bin in a heartbeat.

[woohoo]

Which had to threaten to take Peterborough trading standards to court to get them to act against Whirlpool.

We chased them up and couldn't even get a replacement. They offered to sell us another one at a discounted price, but no stock!

Ended up buying a top end Miele - sometimes just makes things easier buying quality.

[BoggyMcCBoggyFace]

I cant believe they didn't do this before, that fire in a block of flats a few years back were people died was started by such a drier, the companies involved should of sorted it as I would never buy anything they produce because of there lack of action.

[SueEllen]

Which had to threaten to take Peterborough trading standards to court to get them to act against Whirlpool.

[Mordac]

Defeats the object surely - you'd have to wash the dry stuff again to get rid of the smokey aroma. Very poor design concept.