Bob HelpDesk Angst

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xoggoth replied

14 July 2014, 12:55
Most support does seem crap IME. They seem unable to read a message properly.
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psychocandy replied

14 July 2014, 12:54
Originally posted by vetran View Post

teach you to raise a call Friday night I assume you picked the highest priority and were unavailable on your phone all weekend?

You should take the example of my users raise 20 high priority & urgent tickets at 8pm Friday then go on holiday for 3 weeks.

He gets paid for completing them on time. He gets told off if they expire the SLA.

Or think its ok to raise high priority calls because they cant find their excel spreadsheet they created last week and cant do they're work. Then say they're too busy to provide more details (like actual filename - let me try and guess that one then!)
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vetran replied

14 July 2014, 11:54
Originally posted by I just need to test it View Post

Last Friday I was asked to fix a problem but did not have access to the system. Or if I DID have access then I didn't know my password so would need it reset. I raised a support ticket.

Monday I got an auto email saying the issue was resolved and had been verified by me.

I opened the support ticket. The fixer had added a note saying the system was up. Then closed the call.

teach you to raise a call Friday night I assume you picked the highest priority and were unavailable on your phone all weekend?

You should take the example of my users raise 20 high priority & urgent tickets at 8pm Friday then go on holiday for 3 weeks.

He gets paid for completing them on time. He gets told off if they expire the SLA.
Leave a comment:
I just need to test it started a topic Bob HelpDesk Angst

14 July 2014, 11:41
Bob HelpDesk Angst

Last Friday I was asked to fix a problem but did not have access to the system. Or if I DID have access then I didn't know my password so would need it reset. I raised a support ticket.

Monday I got an auto email saying the issue was resolved and had been verified by me.

I opened the support ticket. The fixer had added a note saying the system was up. Then closed the call.
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