I still don't know why Natwest didn't want to let us open a joint Platinum Select account, but with regards to the mortgage, it turns out they were having IT issues yesterday. The system was down on Monday so my broker couldn't do the application then, so he did it on Tuesday and it turns out they were still having intermittent problems. The application he submitted didn't actually do a credit check at all, it just bombed out and gave the declined message with no other warnings. When he called them up to find out what happened, they couldn't even get into the application using the reference number or anything else. So she asked him to key it all in again and hey presto! We have our agreement in principle

Sorry if I scared anyone. It was the 2 declines that got me thinking, now I know it's all ok I'm going to stop worrying about it.

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