Reply to: InTouch Accounting Service Decline?

[Clare@InTouch]

How mean!

And that goes for both of you!!

[Craig@Clarity]

I reckon with a head full of Jeremy Kyle from now until January, you may want to tread carefully in the new year. That show can change a person !!!

[northernladuk]

I'm on leave, they'd have to kick me out to get rid of me :-)

Thank you for the lovely posts from some of my clients in this thread too, much appreciated. Can't wait to be back at work in the New Year. There's only so much Jeremy Kyle a girl can take!

So we can open a thread about InT's service getting worse in Jan then?

[Clare@InTouch]

Say it Aint so!

Has Claire resigned or is she on leave?

I'm on leave, they'd have to kick me out to get rid of me :-)

Thank you for the lovely posts from some of my clients in this thread too, much appreciated. Can't wait to be back at work in the New Year. There's only so much Jeremy Kyle a girl can take!

[psychocandy]

I can't belive using twitter will get you a better quality bellend and quicker. 30 mins to get through to your bank is a bit odd. Maybe a better bank that doesn't cock it up and then make you wait is in order? Let your feet do the talking and all that.

Does that include time taken to ask the forum which option to pick when trying to get through?

Yeh. Bank in question is santander though who are useless.....

Had about £300 in compensation this year already so its a nice little earner. I ALWAYS complain if they **** up.

The best one was my credit card. Told them I was going to USA. After 10 days it randomly stopped working. Phoned them they had record that I was in the USA so they said sorry and re-enabled it again.

In the end, the blocked it another twice before I got home because of foreign transactions. Nice one.

And this is their special card they sell on the basis of no foreign transaction fees. :-(

[prozak]

Hi all

I joined Intouch Accounting this month and all was going swimmingly until this last week where I don't seem to be getting a response. 5 days and I'm still waiting for them to answer an email?

Anyone else seeing the same drop in service?

UPDATE 23/11/12

Craig has explained and answered all open queries.
This post seems to have upset a few people. Slating intouch was not my intention. I only wanted reassurances they were a good as they had been to date.

Say it Aint so!

Has Claire resigned or is she on leave?

[KenSwain2]

This thread seems to be laid to bed. Generally a nice outcome for us humans. Is interesting how customers these days almost own a brand. Is good to see passion for and against. Thing I like about InTouch is the dialogue, so I suspect they won't mind. Mr Szeto, why you not answered MY emails :-) Is OK, I didn't send them yet. Stay wonderful. Happy with my choice.

[Jessica@WhiteFieldTax]

There but for the grace of god go any of us. Kudos to Craig for a quick Mea Culpa and response

[Cjackson]

Apologies to the OP, but I am more then suspicious of any first time poster that comes straight in with a complaint about Accountants.

It would not take a great leap of imagination to suspect this is a competitor to InTouch that has just lost a client to Intouch.

Again I apologise if I am out of line here, but to start complaining about a service provider as soon as you start using them is very poor. Why not just move to another firm, rather than come on here.

I'm not a competitor. I'm a contractor who runs Joint Vision Consulting ltd (look me up you can see if you like)

Again let me stress I wasn't slating the company I was asking others if they were experiencing the same. If it sounded like I was then I apologise to intouch and the users of the forum.

Intouch have explained and I'm happy as other users have explained they are happy.

[Cjackson]

You can't send one mail that doesn't get replied to and start slating the whole service. There a ton of reasons that mail might not have gotten there, might not have gotten read, might not have gotten answered and might not have arrived back in your inbox. I hardly think picking up the phone or sending a second mail is too much hard work before you start slating a companies service on a public forum.

It wasn't one email but I didn't want to list out all the missed correspondence.

This is a forum where people ask questions and

Social Media (forums) is a way that companies are using more and more to contact their customers and understand how customers feel about services. That is why a number of accounts and umbrella companies are on here.

I wasn't slating the company, I was asking if anyone else was suffering from a deterioration in service. A people have said they aren't I feel more reassured about sticking with them.

Craig has explained the situation and answered my queries. Was it prompted by this post, possibly but either way I will be sticking with them as until now I had been happy.

[Moscow Mule]

If in-touch are anything like my accountants, they have a reply SLA. If this is broken, I always claim my dues under the SLA.

You get what you pay for I suppose.

[mossy]

I've been with InTouch for two years now and always found them extremely helpful. Their portal is intuitive and easy to use meaning the time required to input my monthly data is smaller.

This time of year is busy for the reasons Craig mentions but then I'm sure most accountants who provide this service are.

[Higgs Boson]

Apologies to the OP, but I am more then suspicious of any first time poster that comes straight in with a complaint about Accountants.

It would not take a great leap of imagination to suspect this is a competitor to InTouch that has just lost a client to Intouch.

Again I apologise if I am out of line here, but to start complaining about a service provider as soon as you start using them is very poor. Why not just move to another firm, rather than come on here.

[captainham]

I'm mostly for the march of social media and all that, but to add context to my original Twitter point, this was a guy who was basically just shouting and sounding like an idiot, and was clearly an unreasonable bellend himself.

I recently had an issue with an online retailer who screwed me over, we had several emails, they wouldn't take my calls, so in the end I left several scathing reviews on any and every review website I could find.

Miraculously this got their attention as they monitored one of these sites and they soon got their act in order, so I agreed to amend my reviews to take that into account.


My point is that you can't send one email then start shouting...send a second, make at least a handful of attempts to call, and then and only then should you start with the more public complaining.

Too many people today have phone-phobia and that irritates me. I went with InTouch myself after a great initial chat with Clare and Kris, it's that kind of touch that makes the difference, not just banging off emails and never speaking to people.


(places toys back in pram)

[northernladuk]

Disagree with you about the bank thing. If something goes wrong with my bank, I dont want to spend 30 mins in a queue waiting to speak to some useless bellend who wont care about my complaint anyway.

I've found that twitter seems to focus attention somewhat of most companies.

I can't belive using twitter will get you a better quality bellend and quicker. 30 mins to get through to your bank is a bit odd. Maybe a better bank that doesn't cock it up and then make you wait is in order? Let your feet do the talking and all that.

Does that include time taken to ask the forum which option to pick when trying to get through?