Reply to: Cater Allen online banking... wtf?

[Rabotnik]

Erm, that is the latest any bank has to switch to FP so hardly awe inspiring!

I don't actually bank with them, I just posted that in case anyone here does. I used to use them, so I'm still on their mailing list.

[BolshieBastard]

Kind of an odd interface, just started using CA recently.

FYI they are switching to faster payments next January, I asked them about it today.

Erm, that is the latest any bank has to switch to FP so hardly awe inspiring!

[Rabotnik]

Ive had faster payments for a long time with Natwest (several years). When I recently moved some money to bullionvault it was in their account in 2 hours.

Oh maybe they've had it for certain types of transfers and not for standing orders/DD. Here is the full blurb:
"From 1 January 2012 most electronic payments you make, such as standing orders or bill payments, will be paid on the same day. At the moment these types of payments can take up to three working days to reach the recipient.

This change is due to The Payment Services Regulations 2009, which mean that we will be changing the way most of your payments are sent, using the Faster Payments Service for all applicable payments. "

[escapeUK]

Coincidentally, Natwest emailed me this morning telling me they were also implementing Faster Payments next January (from Jan 1) "due to The Payment Services Regulations 2009". So that must be why they are all getting their arses in gear.

Ive had faster payments for a long time with Natwest (several years). When I recently moved some money to bullionvault it was in their account in 2 hours.

[Wanderer]

Coincidentally, Natwest emailed me this morning telling me they were also implementing Faster Payments next January (from Jan 1) "due to The Payment Services Regulations 2009". So that must be why they are all getting their arses in gear.

Amusing to see that the faster payments was ultimately driven by the EU's Payment Services Directive (PSD, 2007/64/EC). Apparently the banks argued that people neither wanted to needed payments any faster than 5 days but the government was forced to legislate to implement the EU directive.

Funny how the EU does something useful and the banks crow about it as if it's their own great idea but if it's something less useful then everyone complains about them "meddling".

[aceboy]

Took me about 30 seconds to work out what had changed, and how to get what I wanted....

[Rabotnik]

Good news. I transfer between A&L and Natwest accounts and its there pretty much instantly but anything from CA takes days still.

Coincidentally, Natwest emailed me this morning telling me they were also implementing Faster Payments next January (from Jan 1) "due to The Payment Services Regulations 2009". So that must be why they are all getting their arses in gear.

[psychocandy]

Kind of an odd interface, just started using CA recently.

FYI they are switching to faster payments next January, I asked them about it today.

Good news. I transfer between A&L and Natwest accounts and its there pretty much instantly but anything from CA takes days still.

[Wanderer]

FYI they are switching to faster payments next January, I asked them about it today.

Yeah, some bumf came through the post about that the other day.

The banking system in this country is hopelessly antiquated and slow. How is it that their algorithmic trading systems are trading with microseconds of latency and it still takes 3 days to transfer money between banks.

[Rabotnik]

Kind of an odd interface, just started using CA recently.

FYI they are switching to faster payments next January, I asked them about it today.

[RSoles]

Another vote for the new UI here. At least the default date has moved from 1900.

Would have been nice to have been told it was going to change though.........

and what's all that BS about having to press refresh?

[psychocandy]

Cater Allen interface aint great - I agree.

No obvious way to download statements to spreadsheet either which would be useful.

Also, if you want to move money from linked currency account to sterling you still have to phone them to do it. why?

[northernladuk]

Read the book I linked. It will make your love and relish change, not oppose it.

[Dark Black]

Ok.. it's growing on me...

As Rav said, it is actually better than the old system once you get the hang of it... but still not intuitive.

[Ravello]

I actually prefer the new set-up...

Previously the payments summary screen was all over the shop, payments weren't listed in chronological order so in order to find a payment you had to scroll through countless screens to get there. Replicating a payment was a pain, particularly if there was a change of account details but the Payee remained the same (e.g. HMRC).

Also on the old system once you created a payment it didn't immediately go into 'pending' status - it was at least hours, if not an overnight update. Therefore amending a pending payment was usually a call to customer services.

I'd agree the navigation is still far from intuitive, but it does appear to be an improvement as far as functionality goes..