Not happy with Nixon Williams

[Bod]

The words "Shot down in flames" spring to mind.... it does sound like NW did not deserve the OP's complaint.

I've been with NW for several years and I'm mostly happy with them most of the time.

There have been a few mistakes made, which makes me a little paranoid about double-checking everything - something I hardly have time to do. What bothers me most is that I'm not an accountant, maybe some mistakes have made it through the net which I didn't spot. The mistakes I did spot have been relatively minor - but of course, they're only minor because they were spotted and adressed before they became more serious.

I don't want to give an overall negative impression though, because In the main the service is prompt, professional and generally good - and the charges are reasonable.

[goldN1]

For my first post I would like to say I am very happy with Nixon Williams.

[Martin at NixonWilliams]

My recent experience with this company has not been a good one. I asked for on 31/8/11 for a letter to be sent confirming the amount I have earned for a visa application. Despite Alans ensuring me that the letter was sent out, it wasn't. The dividend vouchers I asked for were sent but not the letter. I'd made numerous phone calls because this was so important however I did not receive the help I needed. In addition to this I was not given correct Information by theperson dealing with my account. Alans reply was effectively ' yes she didn't exPlain in the email but anyway we sent you a starter pack u should have read the fine print' everything in the pack was gobbledygook cos im not an accountant. I relied on them to tell me what to do and was let down. Now I'm stuck. No letter possibly no visa!

Hi Deshlocums,

Further to my earlier post, I have now had chance to fully review your concerns with both your team manager (Alan Jackson) and your account controller.

Although I don't want to go into the full detail of this on a public forum I am more than happy to discuss everything in detail with you either via PM (if admin allow this for you), phone (01253 362000) or email (martin at nixonwilliams.com).

To outline the concerns you have raised, you did indeed requested us to complete a reference for you on 31/08/11 but we stated we could not do this until you provided us with further information, mainly regarding the company bank statements/credit card statements. At no time did Alan state the reference was to be posted out to you (the first time he directly spoke to you was on Thursday) because he advised we were missing information. He did state the dividend paperwork would be posted out which you have confirmed receipt of.

I note that you have only today provided us with the necessary information to complete the reference and already a draft copy of this has been emailed across to you.

I also do not feel you have been given incorrect information by your account controller, we did not have copies of your bank statements so had no way of knowing you had withdrawn funds from the company that we had not been advised of. The starter pack is written to make things as easy to understand as possible but if there is ever anything you are unsure of then just ask.

I hope this clears things up for you.

Martin

[northernladuk]

Maybe that is why they are not massive in Scotland

Whether ye ur jist startin' it in business, ur ye noo need a specialised ir35 accoontant, nixon williams ur th' only choice. as yer business grows sae will yer taxation issues an' it is essential tae obtain specialist advice frae a suitably qualified an' experienced contractur accoontant tae ensure ye pay whit ye need tae pay an' aiblins mair importantly nae pay fur anythin' unnecessarily

Sorted.

[Alan @ BroomeAffinity]

Maybe that is why they are not massive in Scotland

[northernladuk]

I'm an accountant so effectively a competitor of NW but I'm going to go into bat here for them. I have NEVER taken any business from them but I have done from every other major player in the contracting scene. Although that may be because I am predominantly in the Scottish market and I don't think NW are massive up here, I think it says something about the quality of their work. I have also seen the start-up pack and I would say that its a lesson in plain-English.

Maybe that is why they are not massive in Scotland

[AlfredJPruffock]

Just like to add that I switched to Nixon Williams just over a month ago and to date they've been absolutely brilliant. I'm sure its just a one off problem.

They were sound as a pound when I used them last - whatever the issue is then Im sure they will resolve it swiftly.

[Alan @ BroomeAffinity]

I'm an accountant so effectively a competitor of NW but I'm going to go into bat here for them. I have NEVER taken any business from them but I have done from every other major player in the contracting scene. Although that may be because I am predominantly in the Scottish market and I don't think NW are massive up here, I think it says something about the quality of their work. I have also seen the start-up pack and I would say that its a lesson in plain-English.

[psychocandy]

Just like to add that I switched to Nixon Williams just over a month ago and to date they've been absolutely brilliant. I'm sure its just a one off problem.

[Martin at NixonWilliams]

My recent experience with this company has not been a good one. I asked for on 31/8/11 for a letter to be sent confirming the amount I have earned for a visa application. Despite Alans ensuring me that the letter was sent out, it wasn't. The dividend vouchers I asked for were sent but not the letter. I'd made numerous phone calls because this was so important however I did not receive the help I needed. In addition to this I was not given correct Information by theperson dealing with my account. Alans reply was effectively ' yes she didn't exPlain in the email but anyway we sent you a starter pack u should have read the fine print' everything in the pack was gobbledygook cos im not an accountant. I relied on them to tell me what to do and was let down. Now I'm stuck. No letter possibly no visa!

Hi Deshlocums,

I'm sorry to hear you are not happy with the service we have provided. I will discuss this with Alan Jackson, the team manager ultimately responsible for your file, along with your account controller to see what has happended here.

Martin

[wim121]

IIRC nixon williams posts on here ....

They might be able to help you out ....

[SueEllen]

My recent experience with this company has not been a good one. I asked for on 31/8/11 for a letter to be sent confirming the amount I have earned for a visa application. Despite Alans ensuring me that the letter was sent out, it wasn't. The dividend vouchers I asked for were sent but not the letter. I'd made numerous phone calls because this was so important however I did not receive the help I needed. In addition to this I was not given correct Information by theperson dealing with my account. Alans reply was effectively ' yes she didn't exPlain in the email but anyway we sent you a starter pack u should have read the fine print' everything in the pack was gobbledygook cos im not an accountant. I relied on them to tell me what to do and was let down. Now I'm stuck. No letter possibly no visa!

1. Complain to Nixon Williams in writing not on here. Most misunderstandings are caused by people not communicating effectively particularly if they are doing it on the phone, however a concise letter or email normally sorts this out quickly.

2. Your accountant is not your company's finance director. If you have the inability to understand the your basic legal obligations in running a company then you should not be running one.

[malvolio]

My recent experience with this company has not been a good one. I asked for on 31/8/11 for a letter to be sent confirming the amount I have earned for a visa application. Despite Alans ensuring me that the letter was sent out, it wasn't. The dividend vouchers I asked for were sent but not the letter. I'd made numerous phone calls because this was so important however I did not receive the help I needed. In addition to this I was not given correct Information by theperson dealing with my account. Alans reply was effectively ' yes she didn't exPlain in the email but anyway we sent you a starter pack u should have read the fine print' everything in the pack was gobbledygook cos im not an accountant. I relied on them to tell me what to do and was let down. Now I'm stuck. No letter possibly no visa!

one post, and to attack a well respected and highly recommended supplier. Hmmm...

I've seen the starter pack and it's not gobbledigook, unless they've rewritten it, and I'm not an accountant.

And this complaint a whole 5 working days after your initial request.

And no visa. Shame...

[Deshlocums]

!!