Originally posted by PerfectStorm
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I cannot agree with your statement there though. There is a multiple of reasons why using a broker would be beneficial and just because you may think it would not benefit you, it does not mean it may not benefit others.
I like to think that the advice I provide is honest, open advice. If a client has found a better rate (taking into consideration the fees involved) than anything I am able to get for them then I will tell them and if they wish to handle the process themselves then that's fine with me. I believe that honesty is appreciated by clients. I don't mind spending time chatting through options with clients even if it means come the end of the conversation, I gain no business from it. I am all about providing the client with the best advice, regardless of whether my company benefits or not. Clients are a lot more likely to recommend your services if they feel you were still helpful, even if you didn't end up transacting the business for them.
Some people just don't have the confidence or time to sort this themselves and would rather pay someone to handle it. It's not a quick process sorting a mortgage, especially if you go direct. I know this from personal experience of having to deal with my own mortgage direct with lenders, you normally have to go through two or three lengthy telephone or face to face appointments with an advisor, sometimes having to wait days or weeks just to get the first appointment (I appreciate it is a little different if you are just renewing a rate with your current lender directly but I have explained the trade off with this approach in the fact that you are doing so on a non-advised basis and effectively taking the risk yourself rather than having FCA protection under an advised level of service). Time being money, some people would rather have a more convenient streamlined process and invest the time they have saved into working and therefore earning for themselves.
You also have people who have complex situations and they do not wish to approach multiple lenders whom may carry out credit checks each time if they do not know if they can get a mortgage as this could end up damaging their credit files. This is again where brokers can be of benefit. Also contrary to what you may feel, brokers do have access to exclusive deals which are better than those a client may be able to obtain directly. Not in every instance but in a number of instances and depending upon the size mortgage, term, rates and requirements, this can save the client money (as well as time) even factoring in the fees.
People's circumstances when it comes to a mortgage are like fingerprints, no two are ever identically the same so what may be good for the Goose, may not be good for the Gander so to speak.
There is also the fact that a lot of people do not understand mortgages in depth. It is a means to an end. They know they need one if they are buying and know that typically keeping the rate as low as possible is the best course of action but given it is something that most people would only look into at maximum, once every couple of years, it is not something that a lot of people are well versed in. I always pride myself on trying to help people understand their mortgage and the options available to them. It sounds a little corny but I take pride in educating those who may not be so aware of all things mortgages when I assist them so they aren't so scared or confused about them. I appreciate there are people out there who are confident in their understanding of mortgages which is great but from my nigh on 20 years experience in the industry, it has shown me that a lot of people do not, and the support of a broker to traverse through the whole process a little more easily is something they find helpful.
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