contractor accountants company - issue

[Fred Bloggs]

Leave. It's the only way they'll learn. :-)

+1

[cinek]

thanks guys, they are on here but don't want to name & shame just yet. Things have started moving again as my accountant is back. Will wait until mid of March to see if anything improves, if not will move on from the next financial year

[Alan @ BroomeAffinity]

Leave. It's the only way they'll learn. :-)

[northernladuk]

already tried, no answer

Try it again until you get an answer. Contact them on their twitter feed if they have one. Check you terms of engagement and see if there is anything about SLA replies and point this out in a fairly strong email,

[Waldorf]

Guys I'm with one of the "contractor" accountants and recently my personal accountant had to take some time off. I've had a couple of things which needed taking care of and have been chasing for a over a week (apparently the emails are being monitored). I thought by going with a company and not a 1 man shop that wouldn't be the case and someone else would step in to help out. Am I expecting too much here?

Usually the best bet is to name the accountants, experience suggests that this is the best way to obtain a response and resolution to your problem.

[MrMarkyMark]

already tried, no answer

OK, fair play, might be worth mentioning who it is, quite a few of the well known ones post on here.

[cinek]

Try the phone.

HTH

already tried, no answer

[MrMarkyMark]

Try the phone.

HTH

[northernladuk]

No. HTH.

[cinek]

Guys I'm with one of the "contractor" accountants and recently my personal accountant had to take some time off. I've had a couple of things which needed taking care of and have been chasing for a over a week (apparently the emails are being monitored). I thought by going with a company and not a 1 man shop that wouldn't be the case and someone else would step in to help out. Am I expecting too much here?