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refurbishment and re-opening times can vary wildly. the newer departments can be accepting new business in weeks (though a few months is more usual). the other extreme is years for those departments that suffered major upheaval.
Your users need supporting early. 24 hour operation? Customer service hours?
things are alot better now the days are getting longer. i have plenty of problems but just dont care.
we have a support team in NY for the users there - though I help out on complex issues. I support Ldn and HK. The HK are the worst - we get so many stupid qus it is just not true.
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