Originally posted by BrilloPad
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"We're sorry, right now our team are all busy, and it may take us up to fifteen minutes to answer your call."
Why didn't they tell me that before making me spend two minutes wandering through menus, including a recorded message telling me how to watch some sodding football match on the Internet?Comment
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Originally posted by BrilloPad View PostI only had a small lunch. Think I might have a small snack.Comment
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BrilloPad 24,711
zeitghost 19,509
DS23 18,773
voodooflux 17,117
cailin maith 13,451
BrowneIssue 11,624
NickFitz 11,285
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Sometime I must work out how many total posts I have......Comment
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tpd 24711
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counting 3666
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total 47311
I must try to drivel towards the 50k........Comment
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Originally posted by BrilloPad View Post
Thank you kind Sir.
And how are you?
Sitting here while my phone plays Virgin Media's lousy hold music at me, with the cable modem sitting next to me failing to obtain an upstream lock and blinking its "ready" light balefullyComment
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Seven minutes on hold before they answered. At least the lady on the other end is comprehensible...Comment
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Now sitting here while she checks to see if there's a known fault in the area (which there isn't according to their status page), after which she'll attempt to access the modem from her end, fail to connect, and tell me an engineer will have to come out at some totally unsuitable time.
Can you tell I've done this before?Comment
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Originally posted by NickFitz View PostNow sitting here while she checks to see if there's a known fault in the area (which there isn't according to their status page), after which she'll attempt to access the modem from her end, fail to connect, and tell me an engineer will have to come out at some totally unsuitable time.
Can you tell I've done this before?
Next Saturday afternoon, a technician (I notice they don't call them engineers any more) will be here. He'll probably replace the modem that a technician replaced three weeks ago, it'll work briefly, then he'll go away, it'll all fall over again because the primary fault is actually in the street corner box, and we'll go through the whole wretched palaver all over again
They're crediting me with £15 for loss of service, which is better than nothing, I supposeComment
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