True experiance from when I worked a BUPA
Right
This happened whilst I was dealing with claims from a company scheme which was a vets practice.
1. Senor vet had been claiming for treatment for a STD
2. Same vet then claimed for treatment for a broken leg after a horse
he had been treating kicked him.
Thought nothing of the claims until;
He wrote to us saying he was getting divorced from his wife; therefore we had to remove her from the scheme.
Standard letter went out to her saying as they were getting divorced she could no longer remain as a spouse on her husband’s policy and offered her membership in her own right. However, this was more expensive then the company scheme.
Wife then called up and asked for me (dam) and not happy that she could not remain either on her husbands policy or in the company scheme. After several minuets trying to explain the situation to this woman who was so posh she made the queen sound rough, she said.
“Do you know my husbands medical history”
I replied I could not comment
“Well, I will tell you!” came the reply
“He was F***ing the horse and I walked in on them, the horse got startled and kicked him and broke his leg, that is also how he caught his nasty itch”
At this point I was speechless
She then went on to explain that he was also seeing one of the nurses in the practice; and I was to expect another claim soon.
Guess what - We did, from one of the young girls in the practice again for a STD.
I had to meet the vet when he brought his invoices in for his physo. I still do not know how I kept a straight face.
Right
This happened whilst I was dealing with claims from a company scheme which was a vets practice.
1. Senor vet had been claiming for treatment for a STD
2. Same vet then claimed for treatment for a broken leg after a horse
he had been treating kicked him.
Thought nothing of the claims until;
He wrote to us saying he was getting divorced from his wife; therefore we had to remove her from the scheme.
Standard letter went out to her saying as they were getting divorced she could no longer remain as a spouse on her husband’s policy and offered her membership in her own right. However, this was more expensive then the company scheme.
Wife then called up and asked for me (dam) and not happy that she could not remain either on her husbands policy or in the company scheme. After several minuets trying to explain the situation to this woman who was so posh she made the queen sound rough, she said.
“Do you know my husbands medical history”
I replied I could not comment
“Well, I will tell you!” came the reply
“He was F***ing the horse and I walked in on them, the horse got startled and kicked him and broke his leg, that is also how he caught his nasty itch”
At this point I was speechless
She then went on to explain that he was also seeing one of the nurses in the practice; and I was to expect another claim soon.
Guess what - We did, from one of the young girls in the practice again for a STD.
I had to meet the vet when he brought his invoices in for his physo. I still do not know how I kept a straight face.
Comment