Originally posted by CDJ
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If you think "getting them on the phone" will get anything "squared", you're in for lots of disillusions down the road.
At best, bod will give you erroneous information in good faith.
At worst, bod will make things up on the fly, not log your call, and if you try to refer to the conversation at a later time, HMRC will deny you ever called.
INSIST on everything IN WRITING.
You'll thank me later.
Remember how the "promoters" would be careful never to put anything legally bindind / compromising in e-mails or letters, always asking to go over things on the phone (cause that's "quicker", y'know) - so that there is never a trace and they can deny everything if things don't go in their favor?
Well, HMRC is similar - only 100x more dishonest.
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