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My brother-in-law was in Special Investigations. A deeply unpleasant character. Envious of anyone in the private sector who was doing well. A real chip on his shoulder. The only thing he liked about the job was the power trip. He said they loved it when they had wealthy taxpayers cacking themselves.
My brother-in-law was in Special Investigations. A deeply unpleasant character. Envious of anyone in the private sector who was doing well. A real chip on his shoulder. The only thing he liked about the job was the power trip. He said they loved it when they had wealthy taxpayers cacking themselves.
Same with my ex-wife. From what the kids say, she is part of the debt enforcement group that goes round people's houses to harass them.
She was a nice person until her kidney transplant.
Well, these front line positions are not exactly filled by people attracted by the great pay or the prestige of the organisation... They attract certain personality types - those who enjoy having the upper hand on someone who has no choice but deal with them. Very common in civil service unfortunately.
And with governments obsessed with targets, I wouldn't be surprised that each person dealing in the APN teams has a target of getting APNs out as a percentage of cases on their desk. Targets & actuals figures would be used to see where the inefficiencies are in the HMRC teams. Any contrary information on this would be welcome.
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