An outfit I help out with is being pitched to by Salesforce.com for a project that is very important to them.
I've never done business with these people and although I know the system can do most of what they want and have some confidence that the tweeks will work, I don't know how much to trust Salesforce.com, the company.
Their sales exec is very credible, but then again that's his job and this is an account they will take seriously and try at least a bit to make a success.
What I don't know is how much to trust them, do they have a track record in shafting people, suddenly coming up with "extras" that that were not in the bid but that you actually need, tech support that is far worse after you've singed than before, etc.
I'm not expecting them to be angels, but relative to other IT suppliers, has anyone experience of how good/bad they are ?
I've never done business with these people and although I know the system can do most of what they want and have some confidence that the tweeks will work, I don't know how much to trust Salesforce.com, the company.
Their sales exec is very credible, but then again that's his job and this is an account they will take seriously and try at least a bit to make a success.
What I don't know is how much to trust them, do they have a track record in shafting people, suddenly coming up with "extras" that that were not in the bid but that you actually need, tech support that is far worse after you've singed than before, etc.
I'm not expecting them to be angels, but relative to other IT suppliers, has anyone experience of how good/bad they are ?
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