ClientCo IT Support Monkeys

[bobspud]

ClientCo has out sourced everything to TCS, I try not to hit them with a shovel most days

Why? it makes a very satisfying clanging sound when you hit the sweet spot

To Suity's question: They act like they are gods because they are the ones who can put child porn into your email account then raise the alarm, or make very important files like your expenses sheets vanish the day before they are due in... Don't you ever forget it. (ex BOFH speaking)

More seriously support monkey's come in mostly two flavours: Lazy and Busy. I help the busy ones as much as possible. However the Lazy ones get short shrift. The best way to get something done is to make sure you tie a pretty bow around the work package and make sure they have nothing to think about when it comes to doing the job.

The flip side of this coin is that admin monkeys or shaven apes as they are sometimes known, have two types of pet project manager: The ones that think about what they are asking before they dump work on them...

Then the other morons that just say "Oh can you go an build me a sql cluster stack in one of your 10 data centres but I don't know which one or the network segment or where the kit is or the package lists"... you get the point?

In a big organisation the project managers that act like the second type get the lazy feckers, because no operations manager will waste the time of there start admins on ill thought out crap!

[suityou01]

Thanks BS.

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

The root cause of this delay is that the support person dealing with the ticket doesn't like dealing with the vendor, so because of this, won't and hence the software cannot be installed without a license.

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

[bobspud]

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

This ^

Its also one to raise with the little twunts boss in the background as well...

[darmstadt]

Thanks BS.

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

The root cause of this delay is that the support person dealing with the ticket doesn't like dealing with the vendor, so because of this, won't and hence the software cannot be installed without a license.

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

Have you ever heard of the word 'escalation'?

[doodab]

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

I had a three month gig like this once. I was still waiting for the tool (well, a JDK) to be installed when I left. Apparently it was a "security risk".

[minestrone]

Client co has pushed everything offshore except core development, BAs and PMs.

The amount of time you have to spend following up on support to get something done when they are meant to be supporting what you are doing is painful.

[bobspud]

Client co has pushed everything offshore except core development, BAs and PMs.

The amount of time you have to spend following up on support to get something done when they are meant to be supporting what you are doing is painful.

Or lucrative if you are paid to wait for them to **** things up...

[minestrone]

Or lucrative if you are paid to wait for them to **** things up...

It is lucrative either way, it is better for me if I can say I got something delivered rather than say to my manager "I'm still chasing up that offshore DBA and can't deliver what you promised your manager you would deliver"

[socialworker]

I had a three month gig like this once. I was still waiting for the tool (well, a JDK) to be installed when I left. Apparently it was a "security risk".

Was this the private sector?

[doodab]

Was this the private sector?

Oddly enough, no.