Reply to: ClientCo IT Support Monkeys

[Troll]

Right. So why do support teams expect us to suck dick just to get things done?

... again a reference to the love that dare not speak its name!

[doodab]

Was this gig in the fatherland?

Nein.

[suityou01]

Oddly enough, no.

Was this gig in the fatherland?

[doodab]

Was this the private sector?

Oddly enough, no.

[socialworker]

I had a three month gig like this once. I was still waiting for the tool (well, a JDK) to be installed when I left. Apparently it was a "security risk".

Was this the private sector?

[minestrone]

Or lucrative if you are paid to wait for them to **** things up...

It is lucrative either way, it is better for me if I can say I got something delivered rather than say to my manager "I'm still chasing up that offshore DBA and can't deliver what you promised your manager you would deliver"

[bobspud]

Client co has pushed everything offshore except core development, BAs and PMs.

The amount of time you have to spend following up on support to get something done when they are meant to be supporting what you are doing is painful.

Or lucrative if you are paid to wait for them to **** things up...

[minestrone]

Client co has pushed everything offshore except core development, BAs and PMs.

The amount of time you have to spend following up on support to get something done when they are meant to be supporting what you are doing is painful.

[doodab]

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

I had a three month gig like this once. I was still waiting for the tool (well, a JDK) to be installed when I left. Apparently it was a "security risk".

[darmstadt]

Thanks BS.

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

The root cause of this delay is that the support person dealing with the ticket doesn't like dealing with the vendor, so because of this, won't and hence the software cannot be installed without a license.

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

Have you ever heard of the word 'escalation'?

[bobspud]

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

This ^

Its also one to raise with the little twunts boss in the background as well...

[suityou01]

Thanks BS.

Try this one. I need a tool installing on my laptop. I was told to raise a request. I did this. Over week later I'm still waiting.

ClientCo is paying me to sit and do nothing. I have made them aware of this fact.

The root cause of this delay is that the support person dealing with the ticket doesn't like dealing with the vendor, so because of this, won't and hence the software cannot be installed without a license.

Surely this is a candidate for the CUK Just Get On With Your ******* Job You Self Important C***s Award (JGOWYFJYSIC).

[bobspud]

ClientCo has out sourced everything to TCS, I try not to hit them with a shovel most days

Why? it makes a very satisfying clanging sound when you hit the sweet spot

To Suity's question: They act like they are gods because they are the ones who can put child porn into your email account then raise the alarm, or make very important files like your expenses sheets vanish the day before they are due in... Don't you ever forget it. (ex BOFH speaking)

More seriously support monkey's come in mostly two flavours: Lazy and Busy. I help the busy ones as much as possible. However the Lazy ones get short shrift. The best way to get something done is to make sure you tie a pretty bow around the work package and make sure they have nothing to think about when it comes to doing the job.

The flip side of this coin is that admin monkeys or shaven apes as they are sometimes known, have two types of pet project manager: The ones that think about what they are asking before they dump work on them...

Then the other morons that just say "Oh can you go an build me a sql cluster stack in one of your 10 data centres but I don't know which one or the network segment or where the kit is or the package lists"... you get the point?

In a big organisation the project managers that act like the second type get the lazy feckers, because no operations manager will waste the time of there start admins on ill thought out crap!

[suityou01]

ClientCo has out sourced everything to TCS, I try not to hit them with a shovel most days

Been there with tcs. Worst I've ever seen. MSAT otoh are streets apart.

I am a contractor, and if stuff isn't done, I can't do my job. But I still get paid. This is happy days in contractor world, afaiac; I suck no support cock. However, there are people who pay me, and seeing me doing little gets them sucking support cock to hurry me up. These are not happy contractor moments.

Support monkeys: please carry on being lazy fooks, for it makes me earn more, with less effort.

Love this

[rootsnall]

Right. So why do support teams expect us to suck dick just to get things done? They are paid to do a job like anyone else.

But not very much, hence the attitude. Sucking up doesn't usually work. Grin and bear it and make sure you point it out to your manager in a regular email round up thus covering your behind.