Capita UK offshoring plan killed by customer backlash - insiders
One source said: "Many clients refused to allow the offshoring. In particular Capita Life and Pension Services (CLPS) and Capita Financial Services (CFS) blocked it because many of their contracts prevented any part of their service to the end client being off-shored".
CLPS includes customers such as Prudential, AXA and Royal London while CFS works mostly with share-dealing businesses.
One source said: "Many clients refused to allow the offshoring. In particular Capita Life and Pension Services (CLPS) and Capita Financial Services (CFS) blocked it because many of their contracts prevented any part of their service to the end client being off-shored".
CLPS includes customers such as Prudential, AXA and Royal London while CFS works mostly with share-dealing businesses.
