ITIL Cramming

[northernladuk]

So you see, I'm not as you put it screwed, whatever you want to think.

Are you actually qualified? If not, you won't mind if I pass on your advice for anyone that is and that cares to share. If you are perhaps you'd care to answer the question. I don't mind the crap as long as the question gets answered too. tyvm.

I have a smart little red badge in the bottom of my drawer somewhere that really means **** all but thank you all the same.

It is not what I think, it is what I read, and from your basic description of 'I have only a high level of understanding but own a set of ITIL CBT that I have never gotten around to looking at.' I would quite happily say you are screwed.

If you don't like the advice you are given in general maybe you should posted it in the right ******* part of the forum.

You post this crap in general and then have a go at me when I post something like a reasonable response.

[malvolio]

Now to turn to my need ( which after all, this thread was about), this potential opportunity would make use of my skills and experience in a particular domain which are not in doubt but which have a need for some, reiterate SOME understanding of ITIL; at this, I would like to show some adaptability, willingness to learn and enthusiasm. I am not looking to con them into thinking I am something I'm not.



Anyway, to close, I think I've gotten about as much out of this thread as I ever will.

OK, some understanding can be gleaned from here - https://www.dropbox.com/s/hqnqd3xsi0...Road%20Map.doc

That's basic V2 and a bit old and it ignores the Service Catalogue (which most people get wrong anyway) but it does cover the bits that people actually need. Hope it helps.

Or do the online Foundation Course and get an appreciation of the current model. That's what it's for.

[tractor]

Time to close this I think Mod. TY

Thanks Mal, I will have a look.

NLUK useless drivel as ever but thanks for confirming what we already know