Having somehow managed to screw things up with my oyster card last week I rang TFL this morning in the hopes of getting a refund on the fares I'd clocked up at full whack. To my surprise, once I got past the automated menu process, I was answers by an intelligent, friendly human being who not only knew what she was talking about but was able to sort it all out and process the refund then and there without no arguments or mucking about.
If only all companies had customer services like that.
If only all companies had customer services like that.
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